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"One window had bad wood around the frame. When we mentioned it to the contractor it wasn't addressed, and they installed the new window anyway. In Addition, on the same window the lower left corner of the window frame is loose and needs nailed back in."

"The first meeting was great they showed us the product and the amout of heat it actually kept in compared to other windows was crazy then they came and measured for a very tight fit after booking the install they complained the job in a safe and timely manner I will definitely be calling them back "

"We had cracks in the dyed mortar of the bricks above our garage. Grady took the time to match the color, even with the color having aged 10 years, and you would not even be able to tell that there was new mortar. If your project is anything like ours, you will not be disappointed."

"Renewal by Andersen has been a wonderful experience! They built and installed four new windows for my condo! From sales through installation the people were unreal. The windows were professionally installed within four hours. The installers worked like a well-oiled team. From the minute they started I viewed a fantastic group. Their trailer contained the windows and everything needed. They laid down plastic inside to ensure everything remained pristine. The windows are beautiful and made me happy. I'd highly recommend them if you need windows. They are not cheap but well worth the money! Condo owners around me were all watching the progress!!"

"We paid Matt at Family Ties Contracting over $35,000 to renovate our downstairs apartment in an agreed upon maximum of three months. The problems began early, with delays to the start of our project, but we cut him slack because one of his employees was injured in an accident. Not long after, we began getting bills for extras that 1) were already detailed in the contract and 2) were never signed off on. We were clear with Matt from the beginning that we wanted a space that was up to code, it wasn't till months later that we discovered he never even pulled a building permit - is a big "no no" where we live. Our local inspector did not seem happy about this and, in the process of inspections, we discovered other work that needed to be done to bring the apartment up to code, adding to the cost of our project. The problems continued when Matt began to refuse doing work that was clearly in the contract, from small jobs like installing the kitchen sink, to big ones like adding sheetrock to the ceiling to meet code, which was the first thing listed in our contract. The quality of the work was poor, we ended up having to hire a second electrician to install the correct type of outlet for our washer/dryer and a second plumber to fix a leaky sink which was installed. When the project was "finished" it was a mess (see pictures below). Worst of all, the project wasn't actually completed for 11 months - 8 longer than what was in our contracted, which resulted in the loss of a years worth of rental income. We were *constantly* calling them to come back and fix mistakes over this time, with varying degrees of success. To top it off, the owner apparently began spreading rumors about me and my wife because of the difficulties. I wouldn't have even bothered writing this, until I became aware of that. Overall, a totally unprofessional experience. We have spent over $52,000 so far and we are having to finish up by hiring outside contractors. We feel like we were screwed by Family Ties Contracting. It's not just the money and the poor results, but the stress and frustration made for an overall terrible experience."

"Project was said to take 3 weeks but between personal problems with eviction, moving, his crew getting locked up, dental work, no gas, bla-bla-bla, it took extremely longer to get moving. I'm sure u get the idea that project was not completed in a timely manner and should never have been dragged out for months. My recommendation is to make sure you get a time line in writing and add a default clause into the contact to be on the safe side if your decide to use this guy. In my opinion, this business operator took on more than he could handle and failed to deliver. Worst experience I ever had. Phil has terrible time management skills in additional to poor money management problems. Use caution if u decide to deal with him and his wife, Marcella. Business owners should not have their personal problems impacting their clients. That is your bread and butter, after all. Plus the fact that is not professional. They take very little responsibility for there shortcomings. His poor shabby work actually created more problems with leaks due to roofing materials not put down or fastened properly; unbelievable. In addition, the job site was not kept safe and secure with children present all summer; hazards that even involved a close mishap with his own son on a ladder. Consider this experience when considering this business for your job. Just want to warn others before they are faced with similar problems."