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"Project Management Issues & Pending Renovation Work. I 100% agree with one of the previous reviews and, unfortunately, am experiencing the same issues that have caused unnecessary delays and frustration. While the quality of work itself is good, the project management leaves much to be desired. My bathroom renovation started on December 1st, 2025, with a promised completion time of two weeks. It has now been almost a month, and the project is still not finished. I would admit that I am responsible for one week delay in replacing a bathtub. Throughout this process, I have received little to no communication ? no daily updates and not even consistent weekly updates ? regarding the timeline or the scope of work being completed. This lack of communication from the project manager, Orkhan, has caused unnecessary delays and frustration. Coordinating with both the crew and management has been extremely difficult, and the project manager?s attitude has at times been rude and unprofessional. "

"yes it was done correctly but was delayed and took longer from start to finish than anticipated."

"Great service and good work!"

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"Wonderfully professional, efficient and great follow-through. We had all our external windows replaced including three with extra soundproofing and also one sliding door. All interactions were excellent. A big thank you to Joe and Gabriel Kelemer and their team- and also to the window vendor, Vytex."

"Excellent quality work for a fair price. Everyone who came to my home was knowledgeable and very professional. The doors look great."

"It went very well! I needed the drain line extended for about 10 feet after the job was completed. Barry Gladstone, the owner, came out on the next business day and completed the work at no extra charge. I waited for 2 years to write this review to test the drainage system over 2 complete weather cycles. After all of this time, everything is still working very well. I highly recommend Mr. Gladstone and the Outdoor Connection Inc for outside drainage system work."

"They responded quickly and same day visit and estimate. Plan to have the work completed 6/13. Transformed to a brighter appearance. Very professional great customer service. Extremely satified"

I am the sole full time worker of my business my sons work on a as needed basis. Depending on the size of the project a deposit may be askef for usually billing tskes place at the end of the project a mm d payment is made at that time.

"Two best things with Shawn’s work: the 3D modeling he did on the spot so we could see in advance where problem spots might arise and get a feel for the aesthetics upfront; and his willingness to shoot down ideas that were impractical or unwieldy rather than follow the “customer is always right” logic that other contractors swore by. Got the exact kitchen, countertops, counters and storage we wanted in the end, and they did ok with the warranty period to shore up minor issues. One appliance was damaged upon installation, but they took care of that expediently and it didn’t cost us anything additional."