Get matched with top carpet installers in Federal Way, WA

"The service is good. He arrived when he said that he will arrive and he's on time."

"quick and efficient"

"Very well."

"The owner, Daniel Shaigau, came to provide me an estimate and from the 1st meeting was courteous and professional. The quote was competitive with other vendors and with outstanding reviews I selected them to complete the work. The installers were incredibly hard workers and provided good communication during the process. We asked them to match a color sample and Daniel and his crew did an incredible job and provided several sample variations to choose from. The completed job was outstanding. I would highly recommend them and would certainly use them again for any future project. 19K Project."

"First time using Carpet Care Northwest. The technician Jacob did a thorough job cleaning my carpets and they look great. Price was reasonable. Will definitely use this company again."

"Once again we called Revive Carpet and Upholstery Cleaners. They've rescued our carpeting from several exciting and active visits from out-of-town grandchildren over the years and restored it after a remodeling fiasco. They're a family business so we can't ever surprise them with a carpet catastrophe that they haven't encountered before or experienced themselves."

"*** usual good job."

"I'll start out by saying that our carpet is now installed, and it looks great. During the project, there were some scheduling surprises and unexpected glitches that seemed destined to make this a bad experience. However, excellent customer service from Scott, our Macadam project manager, mitigated the problems and resulted in an overall good contractor engagement. • We were on a time crunch due to family arriving soon to stay with us for a while. There wasn't time to get multiple bids, so we chose Macadam Floor and Design, based primarily on the positive Angie's list reviews. • I called Macadam on January 22 and talked with Scott, explaining that we needed to replace about 500 square feet of carpet that our geriatric cat had damaged with urine -- a bonus room and a hallway. I said we needed it to be installed by February 2. Scott replied that if the carpet was available locally, they can get the material in a day or two, and that they could then make the Feb 2 installation deadline. • The replacement carpet was indeed available locally, so I gave the go-ahead to start the process. The Macadam website has a prominent badge saying, "Guarantee Next Day Installation on Most Products". With that “we’re fast” assurance, and Scott’s confidence about making the Feb 2 deadline, I was sure I had chosen the right carpet dealer. • I received the quote by email on the morning of Jan 24. That afternoon, I paid for the carpet to be ordered. I figured all was well. It wasn't. • The next day (Jan 25) Scott said they had called over 20 different installers and none could do it by Feb 2. The closest they could get was someone doing it Feb 6 and 7. (Really? For a relatively tiny job of one room and a hallway? For a “we’re fast” company?) My schedule didn't work Feb 6-8, so I asked if Feb 9 would work. Scott said they would try to work something out. On Jan 30, I still hadn’t heard anything, so I contacted Scott for an update on the installation scheduling. Also, I suggested separating the old carpet removal from the new carpet installation. Initially Scott said no; they would not be able to -- but then called later to say that an installer had an opening on the following day to remove the old carpet. And, the new carpet installation would be done Feb 9 as requested. • The installer and I got along well; nice guy. Unfortunately, his van was mostly full from his prior job, so he could not fit all the old carpet being removed. He asked if he could put the remainder of the carpet scraps in our backyard until Feb 9th when he came to install the new carpet. I didn’t want to subject our neighbors to an eight-day eyesore of old, stained carpet rolls, so I said I would haul it to the dump the next day when I was getting rid of some urine-damaged shelving units. • A big eyebrow-raiser then came when the installer told me he could not clear the pad staples from floor because he had accidentally buried his staple removal tool in the stack of old carpet in his van. So, he couldn’t finish that part of the carpet removal until he came on the 9th. But I could not wait that long, since I needed to apply Kilz primer on the floor. So, I ended up doing that staple removal work myself using a screwdriver to pop off each one by hand. • An even bigger eyebrow-raiser came when the installer arrived on Friday Feb 9. Without prior warning, he said he would only be able to do the hallway on that day, and would have to return on Monday Feb 12 to do the bonus room. He left around lunchtime, then returned on the following Monday and finished the job in 3 hours. There would have been plenty of time to do the entire job on Friday the 9th. The effect on us was that we lost the whole weekend of putting everything back together with the new carpet in the bonus room -- because it wasn’t there yet. Instead, after the carpet was installed Monday I spent a couple of late nights doing it after coming home from work. Also, I had to re-arrange my Monday work schedule to be home for the remaining installation. • Ultimately, the end result was fine -- we have new carpet in the bonus room and hallway, and it was expertly installed. But if I had known that our relatively small project would present so many scheduling issues and eyebrow-raisers, I may have chosen someone other than Macadam. • However, when I described our overall experience to Scott, he was distressed about what had happened. Instead of getting defensive, he took full responsibility as the project manager and apologized on behalf of Macadam. In order to compensate for my extra carpet haul-away expenses and labor between the first two installer visits, Scott arranged to waive a couple of the installation charges from my invoice. • Scott’s positive response went a long way toward mitigating the problems we experienced. Even though there were scheduling surprises and installation eyebrow-raisers, Scott’s exemplary customer service would cause me to consider Macadam for future flooring jobs when they arise."

"Great service and quality"

FAMILY-OWNED. 1 FULL-TIME & 1 PART-TIME EMPLOYEE. NO SUBS. COST IS DETERMINED BY JOB. NO TRAVEL CHARGE. NO EXTRA CHARGE FOR EMERGENCY SERVICE. LICENSE NUMBER: C600548059.