Get matched with top window repair pros in Ferndale, FL

"Entire experience was a mixed bag. On first inquiry owners responded immediately to my inquiry (Sana). Salesman was out quickly to quote the job and educate us. Long wait for installation due to availability of the product (all doors made by PGT). We were scheduled for three days of installation, so took off work to be there. At 7:45am of the scheduled start date I got a call from the installation supervisor notifying me that they were running behind and wouldn't be there. Right then I knew there were service issues and they could have let me know earlier. Installation was completed in the estimated time frame. Quality of the PGT windows is superb. Though not inexpensive (over $24K for the job) it is a high quality product. Service issues began immediately after installation and when they received the balance due for the project. The job isn't completed until after inspection by the county as there are some cosmetic strips that cover up areas the inspectors look at. Three weeks after inspection I still hadn't heard anything. I emailed the owner on a Thursday and was told the service manager would be in touch no later than the following Monday. Monday came and went and I waited another week and emailed the owner. There was no response. The next day I called and left a message. The service manager did then return the call and scheduled us for service two days later. When the gentleman arrived to finish the installation, his ticket only showed replacing a defective lock in the back door and didn't have time allocated to finish the cosmetic strips. More bad communication. The good news is that the tech (Josh) was extremely competent as well as caring about having a great installation. He pointed out more than a few things that were done badly in the installation, and was stunned the inspectors had passed it. He also gave me options on installation (water intrusion bars and stops to keep the door handles from breaking if the sliders were opened too hard) that were never even brought up by the installers. Final assessment.... great product, poor service and response once the money has been fully paid, but was very fortunate to have had Josh come out and point out all the flaws in the installation and fix them. They're here now (another half day off work) getting things right, and I'm sure in the final result I'll be happy with the product. It was just a long and frustrating road to get there. I don't know anything about window installations so was thankful to have Josh's integrity to get things right."

"Very clean and great service. Stayed on track, no issues. Windows look amazing!"

"Windows were mounted in concrete block. One man crew replaced all three with double pane sliders including argon gas and low-e class. One day job for all three windows. Project went smooth, no complaints."

"Had windows installed great crew and Doug was also very helpful in the whole process"

"We are extremely happy with how our new windows and new front door turned out. After some unexpected challenges with the way our home was built, our installation crew quickly and efficiently adapted to make sure our windows and door were installed with expert care. Every time we see our new beautiful picture window we are left breathless! And our beautiful front door is the perfect upgrade for the look of our home. Thank you RBA!"

"Excellent experience over the past three years, initially replacing 23 windows in my mid century house with hurricane impact windows, and then having Martin Toro Contracting turn a screened porch into an enclosed sunroom with impact windows. Their work was meticulous and attentive to details . The window installers took care to be sure the windows were level, seated and sealed properly and installed with minimal wall damage. Mr Toro was always present supervising and helping to install the windows. The porch to sunroom remodeling was the same. The framing was done with laser leveling to correct for the pitch of the roof. The windows were installed as above. The drywall was finished to a level 5. The trim carpenters and painters were careful and attentive to detail. In particular, Mr Toro was very approachable, always present to supervise the work and never hesitated to ensure that the finished work met my expectation. Exceedingly pleased and highly recommend their work."

"Had mike repair a sprinkler system, as well as bath tub grout also fixed ac system a hardworking guy. I recommend mike for any job."

"The screening for my pool cage was replaced quickly and efficiently. The crew was professional and respectful of my property. They were great!"

"How lucky l am to choose Marcello to build my shed! He was very conscientious and called the manufacturer for a question about the anchors. He stopped by Lowe’s to buy the right ones that he needed. He worked very hard with a partner for 5 hours. He went above and beyond to exceed my expectations. Top quality guys and I definitely will be hiring them again."

"Professional work, reasonable price, fast response"