Get matched with top window repair pros in Ferndale, FL

"Entire experience was a mixed bag. On first inquiry owners responded immediately to my inquiry (Sana). Salesman was out quickly to quote the job and educate us. Long wait for installation due to availability of the product (all doors made by PGT). We were scheduled for three days of installation, so took off work to be there. At 7:45am of the scheduled start date I got a call from the installation supervisor notifying me that they were running behind and wouldn't be there. Right then I knew there were service issues and they could have let me know earlier. Installation was completed in the estimated time frame. Quality of the PGT windows is superb. Though not inexpensive (over $24K for the job) it is a high quality product. Service issues began immediately after installation and when they received the balance due for the project. The job isn't completed until after inspection by the county as there are some cosmetic strips that cover up areas the inspectors look at. Three weeks after inspection I still hadn't heard anything. I emailed the owner on a Thursday and was told the service manager would be in touch no later than the following Monday. Monday came and went and I waited another week and emailed the owner. There was no response. The next day I called and left a message. The service manager did then return the call and scheduled us for service two days later. When the gentleman arrived to finish the installation, his ticket only showed replacing a defective lock in the back door and didn't have time allocated to finish the cosmetic strips. More bad communication. The good news is that the tech (Josh) was extremely competent as well as caring about having a great installation. He pointed out more than a few things that were done badly in the installation, and was stunned the inspectors had passed it. He also gave me options on installation (water intrusion bars and stops to keep the door handles from breaking if the sliders were opened too hard) that were never even brought up by the installers. Final assessment.... great product, poor service and response once the money has been fully paid, but was very fortunate to have had Josh come out and point out all the flaws in the installation and fix them. They're here now (another half day off work) getting things right, and I'm sure in the final result I'll be happy with the product. It was just a long and frustrating road to get there. I don't know anything about window installations so was thankful to have Josh's integrity to get things right."

"Excellent experience over the past three years, initially replacing 23 windows in my mid century house with hurricane impact windows, and then having Martin Toro Contracting turn a screened porch into an enclosed sunroom with impact windows. Their work was meticulous and attentive to details . The window installers took care to be sure the windows were level, seated and sealed properly and installed with minimal wall damage. Mr Toro was always present supervising and helping to install the windows. The porch to sunroom remodeling was the same. The framing was done with laser leveling to correct for the pitch of the roof. The windows were installed as above. The drywall was finished to a level 5. The trim carpenters and painters were careful and attentive to detail. In particular, Mr Toro was very approachable, always present to supervise the work and never hesitated to ensure that the finished work met my expectation. Exceedingly pleased and highly recommend their work."

"My husband Bill and I are extremely pleased with the service and quality of products we received from Creative Remodeling of Orlando when renovating our home. Our home was built in 1979 and we were constantly replacing the wood panels due to cracking and rotting wood. Brian with Creative Remodeling came to our house and detailed exactly what they would do and answered any questions we had. Don was our installer and he was great, showed up every day and was a true craftsman. When everything was completed the inspector came and signed off with no problems found. We live in Port Orange, FL and the city is known to have tough inspections. We would hire Brian and his team again in a heartbeat and have already referred his company to people who have commented that our house looks so nice. Great job and Thank You to Brian and the whole team that worked on our house."

"Waiting on window delivery before quality can be rated."

"Had windows installed great crew and Doug was also very helpful in the whole process"

"The installers were great. The salesperson made promises that he did not keep and he missed a window. When the person came to measure he also didn’t catch that I was having all my windows done except one. The windows look great. The response when I notified the co that one window was missed was very fast but added to my cost."

"A couple of my windows wouldn’t stay open and one was really hard to move. Everything was fixed in one visit and now they all work great. Fair price and easy to work with."

"Had mike repair a sprinkler system, as well as bath tub grout also fixed ac system a hardworking guy. I recommend mike for any job."

"The screening for my pool cage was replaced quickly and efficiently. The crew was professional and respectful of my property. They were great!"

"How lucky l am to choose Marcello to build my shed! He was very conscientious and called the manufacturer for a question about the anchors. He stopped by Lowe’s to buy the right ones that he needed. He worked very hard with a partner for 5 hours. He went above and beyond to exceed my expectations. Top quality guys and I definitely will be hiring them again."