Get matched with top arbor, pergola or trellis custom builders in Franklin, MA

"First of all, I would have given zero stars but one is the lowest. I hired Outdoor Personia to install a cupola on my garage roof. I sent a photo of the cupola as requested. I was told the photos have been assessed and was good to go. I paid them $320, which was 1/2 of the installation cost. The contractor that they sent out cut up my base so it was not able to be used. I was notified by Melody and told that I would need to purchase a new base for $90 and may have to pay for a crane to get it on the roof. I told her I was a little confused about needing a crane because the contractor that was installing it, had it on the roof but then removed it. She later replied that I would not need the crane but now the base suddenly increased in price from $90 to $300. Long story short, they butchered my base then tried to get me to purchase a new base and pay for a crane that was absolutely not needed. Absolutely the worst company i have ever done business with. I will be pursuing legal action."

"Yes, the quality of work and time it took to start and complete were great. The pricing was also competitive. "

"Michael is a wood-building artist who constructed an incredibly beautiful and sturdy pergola for us. It was a pleasure meeting and working with him. We would gladly hire Michael for future projects. "

"I couldn’t be happier with the custom bookcase Gaby built for me! From start to finish, he was incredibly professional, punctual, and a true pleasure to work with. The finished product exceeded all my expectations. the color, the quality, and the attention to detail were all absolutely perfect. You can tell he takes real pride in his work, and it shows in every inch of the shelves. Highly recommend if you're looking for craftsmanship that’s not only beautiful but built to last."

"Bob has done numerous projects for our old house over the years mainly carpentry, and most recently to replace cedar siding on a large area of the house. Bob does excellent carpentry and finish work and is an extremely hard worker. He has also done wood gutter repair, cleaning and sealing, hung exterior doors and installed exterior wood railings for us. The various projects have involved a significant amount of high exterior painting. He has a wide range of skills and excellent problem-solving ability. Because of this history, we have a lot of trust that Bob will do an excellent job at whatever project he accepts. "

"HUMBERTO does incredible work with impeccable attention to detail. We got "next day" service at a great price. He's our "go to guy" from now on. Thank you, Humberto"

"After receiving several estimates from other companies, I hired Rich because he took the most time to examine my deck, particularly in regard to the types of wood used and how he would specifically approach the project - aspects that other companies glossed over. His thoughtfulness and expertise during the estimate process were present throughout the entire project. In addition, he was punctual, professional, and communicative from start to finish. He even took the time to show my three year old how his tools work and gave me some tips about how I could fix parts of my deck myself! The results of the project itself are fantastic. He rebuilt two flights of deck steps that had begun to rot, replaced a few rotting boards, and installed a new deck post. The work shows care and artistry. Rich also was thorough in his clean up of the debris. I would (and will) hire Rich again for any woodworking projects on my house. I highly recommend him."

"Initial sales process went well. Estimate included itemized pricing of each window. Financing explained (and written) in clear simple language. Installation was when things started going downhill. Our most expensive large bay window was installed with a broken lock. It would was the installer who actually brought it to our attention. We were told customer service would follow up with us. A bathroom screen had a hole in it. Again installer was aware of problem. Overall installation was sloppy. I received an email from a Window World rep requesting a review. We told the rep about our unresolved issues with installation and told her a review would be forthcoming after we heard from customer service. This person apologized and again told us a customer service rep would call us That was on Feb 11 2022. No word yet from customer service. Not happy and cannot recommend."