Serving Fremont, OH and surrounding areas
Approved
In business since 2006
Free estimates
Credit card accepted
"The first shower West Shore Home installed was 2 inches narrower than the tub it replaced, leaving only 27" inside the shower. It was installed in February of 2024 by a team from Indianapolis who was assigned to the Cleveland office for a week. No one from the Cleveland office came during the installation to inspect the work. My follow-up contacts with the Cleveland sales manager were completely unsatisfactory - he claimed that was the correct shower and misrepresented several things to support his claim. Thankfully, when I described the problem in a detailed review to the company the home office responded immediately and arranged for a complete redo to have the correct size shower installed. I am very pleased with the final result. The customer service of the Cleveland sales manager was completely unsatisfactory. If you are going to work with the Cleveland office I highly recommend that you have them show you exactly what size your new shower will be BEFORE you sign the contract. If you want to be extra careful, have them print out the full contract and go over each of the measurements with you to make sure your new shower is what you want. Unbeknownst to me, the Cleveland office was having staffing issues during the time of my first installation. Hopefully these problems will be resolved soon."








































