Get matched with top tankless water heater repair pros in Garner, NC

"Second time I called upon Air Experts & I’m glad. Will Moreno did a great job explaining what & why needed repairing, called in for the part & got it done the day after the holiday. We didn’t even have to suffer without any AC in the heat waiting for the repair. Will call them again & again!"

"Removed old hot water tank and replaced it with a tankless hot water heater. Work was done in crawl space with less than six feet height available in work area. All done in a few hours last September. It's now the following August (11 months or so later). Everything seems to be working okay. Workmen were polite, professional, timely, focused on the job, carried away all the old parts and cleaned up well---we were quite pleased with the whole process."

"My first impression of Thermo Direct was very favorable for the following reasons: (1) the timely response (within minutes) to my online request to Duke Energy for a referral (the scheduler [Loretta?] is an interesting lady [personality] who obviously knows her job and gave me confidence that she would take good care of me (Thanks!), (2) the same day appointment for a diagnostic visit (and what I assumed would be a repair on the same day or the next day), and (3) the photos shown to me and emailed to me today by the very courteous, polite, very competent, and trustworthy Service Technician, Corey Woodward. What I did not realize was that parts had to be ordered and received and that a future appointment for repairs would be needed before my downstairs, that was totally without heat for more than a week, could be safe and functional for me, an elderly person. However, Corey Woodward and Anita, the scheduler, restored my confidence in and respect for Thermo Direct by their prompt, courteous , and apologetic responses to my need for emergency repairs today (the Friday following my first contact with this company). Those two employees saved that company from a negative review from me. Thank you. I am grateful and now warm. (smile) By the way, the photos submitted via email to me gave me my first view of my attic after I purchased my house in August 2007. Wow! Thanks for that photo, Corey Woodward. Thank you, Corey Woodward and Anita, also for letting me lecture both of you about communicating better with me and other customers about the unavoidable wait for parts and future repairs. You're the man! You're the woman! (I hate slang, but that one fits both of you.) God bless you and your company, Thermo Direct. Amen."

"Good. Heater is old and a bit loud but still functioning after 30 years."

"Called ODP to come and give me an estimate for a repair of a main water line leak. Zach came out and priced out a couple of options from repair to replacement of the old line along with the risks of choosing one option over another. I went with the repair option. Zach and Eric came out quickly and had the repair completed in a few hours. I was very impressed with the quality of the repair, and they left the yard clean and with my wife's approval (not easy to get). The repair utilized really good quality materials so I have no doubt this leak is fixed! I will have no reservations in using these guys again."

"Pedro installed a water heater for me. Good workmanship, on time. Will use him again if I have plumbing issues. Thanks"

"Highly recommended. I had a simple repair of a leaking kitchen sink faucet. I did not have the proper tools or expertise for the job. I was very satisfied with JD Service Now. The dispatcher was prompt and professional. They called me before the plumbing technician arrived with an ETA. The tech arrived on time and was very professional and knowledgeable. He explained everything before doing any work. He not only fixed the leak quickly but also made sure I know where and how to operate the water shut off, Checked the water pressure into the house and the pressure relief valve on the water heater. The rate was relatively reasonable for a 20 minute call; at least compared to estimates for the other 2 companies. I will keep this companies number in my phone contacts for future home repairs."

"Excellent, friendly service. Mike was in and out in no time. His prices are quite good and he was flexible with my requests for upgrading the water heater. He uses one of the top tier quality brands. It was a pleasure working with him."

"They gave great advice on where to install the new tankless water heater and worked hard to get it completed. Would highly recommend the contractor."

"Replaced Water Heater. Did a Great Job Installing new system."