Get matched with top oven or stovetop repair or service pros in Gilman, MN

"This is a mixed review. We purchased our house in Oct 2014. We new the gas stove top had been repaired before buying the house. It was working fine for the first month, but started having issues in November. The original company who did the work were horrible just trying to schedule the work, so we decided to try Anderson Mechanical (formally AAA Anderson). The first apt was scheduled for December. John came out on time and was very professional. He looked performed the diagnostic and determined what part was needed. He said he would order the part and call to schedule next service when it came in. I did not hear back until either late december/early January at which point I called and asked on a status. They said they had the part and were ready to schedule, not sure why I didn't get a call. John came on at the newly scheduled time and found a special tool was needed for my stove top that had to be ordered, and that once it came in I would get a call to schedule the service. Again I ended up having to call after 2-3 weeks to ask for a status, and was told the tool was there and was ready to schedule. When John came out, he replaced the part but it unfortunately did not fix the issue. He said there was another part that would need to be replaced, and due to all the trouble he would cover the cost of the second part and its installation. I let him know of the follow up issues and he said he would make sure this was resolved, and it was. Kim called to schedule the next apt for the second part install. Again, John was very prompt for the apt, and replaced the part. Unfortunately this still didn't fix the issue, and John said he needed to replace the controller. He apologized for the inconvenience, and stated that he probably should have done some more thorough testing on all the components but had instead just went with the most likely suspects. Once the part came in an apt was scheduled. John came out again, and the installed the new controller. The burner in question was now working properly. When we were reviewing the stove top after service, John started another burner and it clicked a bit and didn't light. He shut it off and did it again and it started fine. I didn't think too much of it. Unfortunately that night that same burner, after running for a bit started acting up. Once it got hot, you could not restart it. Also, the igniter would keep going. I called and they scheduled an appointment to come back out. John took a look at it appeared the igniter needed to be replaced. John ordered the part, letting me know I would have to pay for the part since it was not related to the initial call, and we scheduled the appointment. The day of that apt, John called to tell me that the parts place did not get the part in time (parts place messed up) and asked to reschedule. We rescheduled and they came out Today, 4/5/2019, to install the part. After John installed the part, the issue was still happening. Effectively, the heat from the burner was not enough to stop it from triggering the igniter. If you put a pot on, or use a lighter to apply a little more heat, it works. John said at this point they did not know what else to do and were done, they were not going to come out any more on this appliance. He was very frustrated with the appliance not working correctly. As a business owner I understand having to decide on cutting losses and knowing when enough is enough, and is one of those cases. I was also frustrated. The original issue was the back right burner. Now the front left burner does not fully work. At best, after 4 months I am in little better shape than when I started (need to see how usable the burner is yet), and I would argue worse shape as I went from a burner that I used little being out to a burner I always used being out. I am out the cost of the service apt, and the initial part. John is also out the service cost trips, and soaked the cost on the new part, which I am grateful for. I shared my frustration, and john came back at me with how much he is out, how much it is costing him, and that he doesn't know what else to do. I felt John was getting hostile and said I think we are just done. I would like to know, that during this entire process I don't believe I shows any anger or displeasure with John or AAA, trying to show understanding. I believe I was very patient and held my frustration until the very end. There are a few opportunities I would like to share, and some quality observations . Opportunities: 1. It is really frustrating when a company does not follow through. John rectified this, but only after 2 times of it happening. 2. I feel if the diagnostic was done properly the first time, as John mentioned, the amount of time spent could have been greatly reduced. 3. While I know this was costing John as well, pushing that back on the customer is not professional. This is why I gave a B instead of an A in professionalism. If proper steps had been done during the diagnostics, the costs to John would have been reduced. As a person who does technical service for a living, I understand wanting to do a quick parts replace when 95% of the time thats the issue, but taking the time to ensure you know what the issue is would have saved both of us lots of time, and saved money. Additionally, the burner that is now not working John suspects may have started having issues due to the repeated taking apart of the stove. Having done the diagnostics up front may have prevented this. I accept that is only a maybe as we still have not fixed it and don't know how to. Pushing back against the customer at the end like John did is the only reason I would not hire again. I understand cutting losses on the stove repair, but not listening to my frustrations and telling me about your losses and your frustration is not something I want to risk dealing with again. (UPDATE: after having another company come take a look, it turned out the only problem with the burner is it needed to be cleaned. This seems like something that Anderson could have completed. This make the experience even more frustrating. Thus I am lowering the quality to a D and overall to a C)"

"This pro provided useful information via a virtual (online) video consultation. Since this service does not send technicians to the home, they did not do the actual work. I am considering whether to order parts and try to complete the repair myself or under their virtual direction."

"Kyle did a great job and got it done when he said he would! Recommend him for your appliance repairs."

"We were unaware of an extra-large build-up of lint in our dryer.  The lint eventually caught fire and we had a small fire inside our dryer.  Fortunately, the fire did not spread and nothing was damaged except for the dryer.  We called SOS to see if the dryer could be repaired -- we were thinking it would need to be replaced.  The technician came out, inspected the dryer and told us it could definitely be salvaged.  We were thrilled.  He worked on the dryer immediately, but had to schedule the vent cleaning a few days later.  However, we were not charged until the vent cleaning was completed.  SOS provided me with one of the best experiences I have had with a repair company.  I was thrilled with the end result!"

"*ORIGINAL POST* Overall we were pleased with the work and the workmen. The removal of the old electrical post in front was a nasty job and was probably more time-consuming than they anticipated. The addition of the exterior outlets was easily accomodated and they spent the time to get them in exactly the right place, which was appreciated. We were especially pleased with the porch re-screening - it's tight and hardly seems to be there now. Our only negative was that some of the painting was just a bit sloppy. The days they were out were very, very hot but they got everything done in a timely manner.

*FOLLOW UP* After about 10-11 months we noticed that the screen on the porch was coming loose, allowing bugs in. We started to call them and they stated that they would get us on the schedule to have someone come out and look at it. This happened several times but we never saw a repair person come out, nor did they call us back. I change my rating to a huge failure - an F - due to the lack of responsiveness, the poor quality of the work and the poor customer service."

"I do not recommend Sears appliances because I have had four repair jobs on a LG refrigerator in the last two years. The guys who came out to fix my appliance were very nice. I purchased the extended warranty from them."

"They have always fixed the problems that we've had. Frustrations? Delays? At times. We live in a flawed world. But overall, service has been professional and well done. It has always been worth the monthly fee and deductibles. If you consider that most appliances today only last five years or so, breakdowns are going to be a given. Our most recent repair will require at least two service calls and an $1800 part. That more than pays for our entire year's fees."

"They were friendly, competent and made it very easy to schedule the service."

I have been a structural welder for over two years. I have been welding for over 5 years and also offer fencing and appliance repair. I am able to build just about anything you'd like. From trailers to grills to benches. Anything I build is guaranteed to never break and last for a very long time. If its steel and its broken I can more than likely fix it. I do not have a mobile rig so I'll have to work on it in the shop.

I take great pride in our experience, expertise, quality, and customer service that I provide to meet the consumer's needs. It is my mission to provide excellent workmanship and complete customer satisfaction from start to completion of a project. In order to understand the needs and expectations of my customers, we take great care to work and communicate with every customer in a professional manner. My reputation is based on service, safety, and quality, regardless of how large or small the job.