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"technician was affable and competent. however initial quote was outrageous and negotiate price still exorbitant, even taking into consideration of the day of the week. 1hpur labor and $30 worth of parts does not equal $ 374"

"They truly live by the code of "you get what you paid for". The price was cheaper than expected (and they included a free estimate too). So ultimately, our slow bathtub drain was cleared. However, the technician had terrible housekeeping. After stripping the caulking around the overflow valve, they left the caulking pieces in the bathtub and told us to flush them down the drain (?!). They said the provided bio solution would clear the pieces just fine...but why do that when a trash can is less than a foot away?? Then, they did not offer to reseal the valve they just opened...just left a mess for us to pick up. As such, we will not be using them again next time...free estimate or not. If we wanted the bare minimum, we would have done it ourselves."

"Excellent job remodeling our bathroom. The design team was detail oriented and really took our vision to heart. The construction team was very good, bringing the vision to completion!"

"Express Drains was the 2nd service I called. The first service tried but was unable to clear the drain. The first service said that I needed to call a company with a more powerful machine, an "eel". I then called Express Drains. Express Drains said that instead of using an eel which was the same type of machine but simply a bigger than that used by the previous company, they used a high pressure hose which would blast away the problem quickly. They came and they cleared the nasty, thick blockage in a short period of time. They left the area clean and I am extremely pleased!!! The photo is the drain "after" the cleaning!"

"Aaron did not disappoint. They had to come back as the water heater wasn't the one we needed. No issues, was prompt and professional."

"Things have to be pretty bad for me to leave a negative review. I hate to do it but in this case it’s necessary. Frank came over to look at my fridge and had an extremely thick accent. Not a complaint but there was a large language barrier to begin with. When he came into my house, he said he was from house. Which I now realize he meant house appliance repair but even with the accent I know he didn’t say anything after house. Now I had called several people from houzz and Angie’s list. I KNEW he was hired From angi because I called his company purely because there was a special offer/promotion for the service charge. I said to him oh I thought I got your number from Angie’s list. Frank told me they were the same thing. I asked him directly if Angie’s list and house were the same thing. He said yes. Ok, I chalked it up to maybe he didn’t understand my English. It’s important to note that when I made the appointment I mentioned the promotional discount on Angie. She said to tell Frank when he showed up. Then after he was in my house, Frank said he would not honor the discount. He said he knew nothing about it. Even after I showed it to him on the website he still would not lower the very expensive service charge just to enter my house. So I told him water was laying under the bottom ice drawer and freezing. He seemed to know what the problem was without even looking at it but when opening the fridge, he mentioned the seal should be replaced. But he also added …in the future. That it was not necessary right now. Then he told me he’d be back in a few days when the parts came in. He started to walk to my front door. I had to ask him what parts he was ordering. Somehow, without any discussion, he also put in an order for the refrigerator seal. I asked him how much the Parts were. He gave me a serious attitude like he was bothered by a stupid question. I told him I was not going to OK any charges until I had that information. He said he wasn’t sure of the prices and From what I could understand, I heard he was going to just tack it on the credit card that I had to give them when I made the appointment. He was very rude and seemed frustrated that I couldn’t understand him. I was very polite about it but I did have to ask him to repeat himself multiple times. I asked him to send me an estimate for the repair and we could possibly make an appointment after I saw the price. Frank told me he would send it that night. I did not receive it. Then theres the phone number weirdness. I was Repeatedly given a different telephone number every time I tried to contact them. I would call a number, had to leave a message, and then someone would call me back from a different number. On their message, they gave me a different number. I found this all to be very shady. They called me once after that and just left a message letting me know they took the liberty of making an appointment for me. It was my machine so I had no conversation with them. I called them back the day of the appt. and then was told the part wasn’t even in. So the service guy couldn’t make the appointment that they had scheduled for me without my consent because the parts (I never approved because I never received the estimate) did not come in and they never even called to let me know. Then I never heard from them again. I called several times. They never called me back. I finally gave up. I was so aggravated and there was/is absolutely no trust with this person or his business. So I had to pay $189 for him to come out just to look at my fridge seals that was not even why I called him. I later saw his website where it specifically states that they like to talk to people first and try to troubleshoot over the phone so as to save customers from having to pay that service charge. I was not offered this service! Considering that when he came in to my house, he didn’t need to even look at the freezer added to the fact i showed him the offer for discount service charge, I really don’t understand why I was charged so much. I ended up calling another company and it was $106 for them to come out and repair the problem. The whole encounter, from beginning to end, was a nightmare. It would’ve still been bad if I hadn’t had to shell out so much money. I won’t even use Angie anymore. That’s how bad the experience was."

"We were made to sign a Waiver of Right to Cancel and an Emergency Work Authorization although I had made it clear on the phone that it was not an emergency, we were just replacing functioning older elements with new ones. He then gave us a price that, even though it was said to be a service partner rate (they had previously done HVAC work for us), seemed extremely high, but we didn't have anything to compare it to (a mistake), so we said okay and he began work. He appeared to be having trouble removing the old sink, but did not inform us that he was damaging our counter top in the process. Not until he was all done and waiting for someone to bring him the right color caulk did he show us the many cracks in our counter top. He seemed surprised that we were unhappy about the damage. He went out to his truck and called in, then returned to say that his manager offered to install a toilet we had wanted to have replaced later at no charge. That didn't seem like much consolation when we are going to have to get all new counter tops installed in our kitchen, plus the sink and garbage disposal taken out and reinstalled. Later we had another plumber install our toilet, which cost less than a third of the service partner rate originally quoted to us by the Horizon technician, with no damage. We did not want Horizon to do any more plumbing for us. In addition to the ruined counter top, when the caulk cured it pulled away from the gap, leaving holes around the back and sides. We were also surprised that he took everything with him without asking us. I told him that the old garbage disposal still worked, we were just replacing it so we wouldn't have to do it later, and would have tried to see if someone else could use it. The same with the unused pieces from the new faucet. We chose not to install the soap dispenser, and he left us the just the pump piece while taking away the straw, the bottle, and the rest of the assembly pieces, as well as the deck plate and gasket that we didn't use. Maybe technicians are told to scavenge spare parts for future jobs, but we had purchased everything ourselves so it does seem like we should have been asked, at least. I was not watching him when he packed up because I was still in shock about the counter damage and the prospect of now having to replace counter tops when we hadn't planned on it. I submitted a review to Horizon's website, but it never appeared there and I received no response."

"Bad Experience. Bait and Switched us. Told us the no more than cost of our removal verbally and then said he needed $4k to do the design with us and get final firm contract after that. I told him I was skeptical giving him $4k and then have him come back with contract stating it would cost a big percent more. He assured me “he is not that kind of guy”. Then after the design and a smaller scope he wanted to charge us 30% more. Took our money and we now have to start over with a new contractor."

"Very well. I was advised of one possible problem before installation. When Jeff arrived he saw another problem and we both agreed that it should be handled now. He explained things so I could understand. I was never made to feel like I was a nuisance after numerous calls and texts prior to his visit! I highly recommend this business."