Get matched with top fridge, freezer or ice maker repair or service pros in Grand Rapids, MI

"They did a great job"

"Well. Very through with assembly. Directions were not great but Archie figured it out. Friendly man. Very pleased with the outcome."

"Having to purchase a new furnace is not a comfortable situation. Jacobson, however, made my purchase as comfortable as could possibly be expected. The installers, Matt and Tim, were exceptionally prompt. Then, since it was an icy and snowy day, they quickly laid carpet strips over the entire path they would have to traverse, from front door to basement. The work was beautifully done and clean-up was perfect. Thank you, Jacobson, for a stress-free experience."

"It went very well!"

"My chest freezer broke down and I did not want to buy a new one since I could not afford the same size. I reached out to appliance parts pro and they were confident that what I ordered would fix my problem. $200 in parts later and I now have a broken freezer on my porch and am still paying the loan to this terrible company. They just want you to order parts and try them because they know you can't return them. I hate this company with every fiber of my being and will make sure that anyone that has a broken appliance will not use them. To top it off, their site is so screwed up that it give you an error trying to log back in. I ended up having to create THREE different accounts because every time I went to place a new order, it would not let me login and it would not send a password reset email. DON'T GET RIPPED OFF."

"Kevin's Appliance staff has always been very helpful on the phone at crisis time and then there in person to make the fix. If we have model numbers sn etc. and a good idea of the problem, sometimes a fix is in a single economical trip. Sometimes a parts run or order is needed. Regardless, it is always done right and they will give advice on viability as well. I was thankful to get this reliable family business referral as young gal after being creeped out by a worker from Another Appliance repair service many years ago!"

"The job was done very well, on time, and gentlemen."

Additional DBA - Mast Heating & Commercial Refrigeration Inc. Award winning.

"They needed to order a replacement part, but they charged me trip charge again when they put in the replacement part on the return trip. Also, suggested an unnecessary repair which we didn't do."

"This is the first online review I've ever written -- my experience with this company was that bad. Three aspects that deserve attention: 1) I placed an order and tried to cancel six minutes later. Turns out they don't accept cancellations. 2) I couldn't find a phone number, so I had to work the return/refund by email. The exchange was painful -- so unhelpful I felt like I was interacting with a bad chatbot. 3) I ended up eating shipping costs (expected) and got hit for a 50% restocking fee (unexpected) because I refused the package instead of paying to ship it back. Didn't matter that it went to the correct address, was clearly labeled, and had prior return authorization. So I ended up with a $21 refund on a $60 order, and a lesson learned about where not to buy appliance parts."