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"The materials seemed better and while it cost more I was very happy that our entire roof was removed and replaced. However, Power talks a big game with customer service, communication and clean up. The app they tout has very little information beyond prep, working and finished. While cleanup was impressive in the yard the driveway did not have the attention to detail I expected, especially when it came to tires. After the crew left I picked up 22 nails, 20 in my driveway. While that number is small all things considered, I was shocked for what was found in my driveway. The company did reimburse me via a Visa Giftcard for the flat tire I got the day the roof was replaced. No one told us that the team was finished for the day and would have to come back the next until 3 hours later. We went out side and everyone was gone but a trailer in our yard. A few hours later someone from the crew came and knocked on our door saying they would be back tomorrow and took the trailer. This was never noted in the app that our sales rep went on and on about. Our sales rep ensured us that a project manager would be on site with us at the completion of the project. That was not the case. Someone did come out a few days later. Management apologized to us and said we were going to be used as an example that sales should not be talking such a big game and over promising to clients. I cannot stress this enough. If I knew no one would before there the day the work was finished it would have been a deal breaker and we told the sales rep so. When I called the office to ask why someone wasn't coming out the project manager who answer argued with me about someone being on site for the finish of the project. And while his manager apologized that I felt was extremely unprofessional. We did have someone come out to inspect the work the day after the roof was finished. I never got an answer if this was standard to always have someone out or if I just got upset enough. I was told that the company does too many projects to have someone come out at the end of every project. Our gutter guards had to be taken off (we were told by the sales rep they did not need to be). When they were put back on nails now hang down from the gutter. Am I happy the work was done, yes. The planking on our roof was causing our family health issues and needed to be disposed of instead of new wood over top. We are seeing a difference in our health and you cannot put a price tag on that. However, I was greatly disappointed with the promise of stellar service when in fact it was no better than other contractors we have worked for in the past. We will not be going with Power for other services on our home"