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"Floor was expertly installed. Just wish they had clarified in advance which direction we wished to have the flooring material installed."

"Exception workmanship and attention to detail. Would absolutely use them again for any flooring installation needs."

"We are extremely satisfied with the quality of this company. Not only did their crew do a fantastic job with the initial installation, but when we asked that they replace a board before leaving they did it without giving us any grief. When we called them back to say we found gouges on two boards they did not try to assess blame, instead they sent a person out to replace these boards at our convenience. The owner's attitude AND the person sent to do the repairwas very friendly and the work was done perfectly. It is a rare find today to find a company that has a desire to do quality work at a fair price. It is even rarer to find an owner that has been able to transfer this sense of pride in quality workmanship to their crew; but, this business has done this in spades. The business has a very friendly attiitude at all levels, and from my personal experience they do only quality work!"

"Our purple carpet had about 100 urine stains from previous dogs and our own. The specialist, Robert, matched to color and treated every spot. If we didn't know where they were, we'd never know they spots had been there. Perfect job!"

"I am VERY SATISFIED with every aspect of this project. Russ was very responsive to my initial request to bid on the job. The pricing was extremely competitive, despite the job being relatively small and the people that performed the work (Corey and Josh) did an excellent job and were both highly professional. I have already recommended Oak & Pallet Tile Design to friends contemplating similar projects and will continue to do so."

"It is hard to know where to begin in describing our experience with Better Built Basements. From start to finish, I have never had a better experience with a company. There are three things that I believe set Better Built Basements apart from other businesses: the people, the quality of the work, and the value. Our project consisted of installing a family room, bedroom, and bathroom in our unfinished basement. During the five weeks it took to complete this project, I lost count of the number of people who were involved and I can only remember a few of their names. However, what I do remember is the polite, professional, and respectful manner of each and every BBB employee. The work crews arrived on time, left on time, and left the work area cleaned at the end of the day. Everyone from management to the skilled laborers made themselves available to answer my questions, explain things, and address any concerns. And this may sound like a small thing, but everyone looked me in the eye when speaking with me. I never felt rushed or dismissed or that my requests were unimportant. I felt respected and valued as a customer and as a human being. Regarding the quality of the work, I can only describe it as exceptional. BBB has specialized teams, including people who are responsible for framing, dry-walling, painting, flooring, finish work, electrical, and so on. These are skilled, competent people who take pride in their work. Only high quality products were used in our project, many of which are specifically designed for basement installations. As I am something of a perfectionist, I can almost always find something that needs improvement or correction. However, at the time of completion, there was not a single problem or issue that needed to be addressed. As far as value, BBB’s estimate was similar to others we received from other reputable contractors. We selected BBB because we felt that what they had to offer in terms of expertise, service, and experience made them the right fit for us. From our initial consultation with the designer (Robert), during which we spent hours coming up with the perfect design for our space, until the final walk through, our experience was virtually seamless. And thanks to the production manager (Jake) and the office manager (Kaitlyn), communication throughout the process was clear, timely, and uncomplicated. The project proceeded exactly on schedule and was completed within the projected time frame. This is a company that clearly knows exactly what they are doing. And although they have probably done hundreds of projects like ours, I never had the feeling that this was “just another basement” for them. From the moment we signed our contract until the day of completion, our experience with BBB was outstanding. I cannot recommend them more highly."

"Everything as described. Very professional, prompt. No issues. Very happy with service and quality of carpet installed."

"Excellent experience using Thompson's Cleaning Service for carpet cleaning in our home in Norwich. Great communication. On time and professional. Exceptional job cleaning carpets with issues from living with our pets. Very pleased with the results and will definitely be using again. Great to have a local company to call for carpet cleaning. A+"

"Ralph came to give an estimate, explained some history on the company explaining their "certified installer" status and the significance of that and the warranty. We enjoyed Ralph so after 6 estimators, went with Casanova. The crew came out on time as scheduled, coordinating for skylight install wasn't too tricky. Job took a couple days more than expected but was completed to our satisfaction. Installer crew was friendly."