Get matched with top carpet installers in Hanceville, AL

"Great experience from beginning to end. We got wonderful advice on type of carpet as well as where and where not to put carpet in the house. Installers were very thorough with great attention to detail. Could not have been a better experience. Highly recommend Carpet Outlet."

"Was very good, did a good job, good attitude, highly recommended, very knowledgeable."

"The workers were very friendly and knowledgeable. They could’ve put it back a day but they went above and beyond into the night to finish the job on the 3rd day. The sub contractor was also very responsive and vocal throughout the project to make sure we knew everything that was being done. They never left a hole or grout edge that wouldn’t get get covered by baseboard."

"We used Don’s in Vestavia to order tile for a bathroom project because years ago I used Don’s in Trussville to do my tile floors in my kitchen and bathrooms and had such a wonderful experience working with them. The experience with the Vestavia store has completely soured us on Don’s and we won’t be using them again for future projects we have for our house. As our project progressed, it became obvious the employee we were working with at Don’s, Steven Kitchens, did not know how to order tile or supplies based on measurements provided by our contractor. He ordered no bullnose tile and when our contractor called to find out where it was, he stated “It was supposed to be on your order”. So we had to pay expedited shipping to get the tile in since the job was in progress. We also ordered a Schluter pan system from them, which my husband found out after doing a quick Google search, requires UNMODIFIED thinset. Steven ordered us MODIFIED thinset, something we could not use for the shower pan system we bought from them. When we asked the manager at the store for a refund on the thinset that was mistakenly ordered by them, he refused. His reasoning was that he offered our contractor to exchange the thinset and they decided to purchase from another store. The reason they chose to do that is because Don’s supply store is located approximately 45 minutes from our house and there is both a Lowe’s and Home Depot within 5 minutes of our house. Our contractors had already been running back and forth to their store several time for other minor ordering issues, including Steven not ordering the appropriate amount of backer board. So I would prefer them go to a closer store for supplies when we were having to pay for their time. At the end of the project we had so much overage for subway tile and an 8x8 mosaic tile that was over $3.60 a tile. Steven had ordered us 3 boxes of subway tile, and we had 1 and a half boxes of untouched tile left over. The expensive mosaic tile was even more grossly misordered in my opinion, since it was purchased by the tile. We enlarged the section where we used this tile AFTER getting in the tile, going from 55 pieces to 66 pieces. We were left with 21 additional pieces of tile! If using the original plan that was measured and provided to Steven, we would have had an overage of 32 pieces of tile. At $3.60 a piece, this was a significant cost. We’ve tried repeatedly to work with Raj, the store manager, to return the incorrectly ordered thinset and the exorbitant overage of tile, but he only wants to blame our contractor for his employee’s mistake and will take no ownership of the situation. Our contractor, by the way, has an A+ business rating with the Better Business Bureau and top scores on HomeAdvisor and many other business rating sites. Steven and Raj at Don’s in Vestavia do not care about the customer, they only care about making a sale. And once your card has been charged, they have no interest in ensuring you are happy with the product or their service. We will never work with this Don’s again and we will advise all our friends and family to steer clear of this business."