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"They were prompt, did as promised, left the job site clean and very professional."

"ACS installed a new Bryant heat pump + furnace. The equipment is high quality and the team was knowledgeable, flexible, and willing to answer all my questions. They accommodated a change in scope on the day of install from just installing a heat pump to installing a furnace + heat pump combo. This set the team back a few hours for the last minute parts request, but they powered through a very long day and stayed until the job was finished. All customer service goes directly through the owner operator. Originally this seemed like a plus, but I think they would benefit from support staff. I needed to edit and downgrade this review after a few negative experiences. Some changes are related to issues noticed after the install. The unit was not secured to the pad outdoors and also was not attached to the house. Holes cut into the corner of the garage slab in order to pass through the lines were not patched, leaving a break in the envelope. Mark promised to follow up on both of these, but he did not send anyone out to take care of this. Mark also directly promised that our install would qualify for Energy Trust of Oregon incentives for $3000, when in fact it is clear after speaking directly with Energy Trust representatives that our install did not qualify for any amount of rebate. This promise was echoed throughout the quote and the install process. I believe that the lack of a support staff is causing some shortcutting or disorganization when it comes to managing some of these details - I would prefer to assume that ACS did not know the details of the incentive rather than that they purposefully deceived me, but I dont feel comfortable recommending them given these circumstances."

"John was a good communicator and organized the work well."

Since opening in 1989, Columbia NW has distinguished itself through a commitment to integrity, honesty, and reliability in every interaction. This principle guides our relationships with customers, industry partners, and within our team. We prioritize ethical conduct and ensure peace of mind by conducting thorough background checks and periodic drug testing on all employees, from technicians to our service and sales teams.

"He had specific experience with the unusual situation -- a ground source heat pump with an energy-saving feature that uses excess heat from the compressor to pre-heat water and store it in a second water storage tank. Fixed it; it works great. He was also very friendly and good at explaining what he was doing."

"They were fantastic, Christian, perfect to work with, very clean, was able to get a quote and install within 24hrs!"

"DO NOT HIRE WOLCOTT! They quoted us $4,860 for a sewer spot repair, ripped up our whole yard, then told us they needed NINE THOUSAND MORE DOLLARS to complete the job!!? Wolcott also broke a panel of sidewalk with their excavation equipment - visible track marks and damage - and the GM refused to pay for it. We ended up hiring Reynolds Sewers to install a completely new sewer line for only $6,200 from scratch. In retrospect, going with Reynolds from the get-go would've been the right move. 1/5 Wolcott 5/5 Reynolds"

"Excellent response times and communication from start to finish with Polar Heating!"

"Prompt, excellent work."

"He was amazing and went above and beyond "