Get matched with top clothes washer or dryer repair or service pros in Hatboro, PA

"Bryan knew my old Whirlpool oven quite well. He gave me several options for repair, and I took the simplest one, which solved the problem. I would use him again. "

"Things have to be pretty bad for me to leave a negative review. I hate to do it but in this case it’s necessary. Frank came over to look at my fridge and had an extremely thick accent. Not a complaint but there was a large language barrier to begin with. When he came into my house, he said he was from house. Which I now realize he meant house appliance repair but even with the accent I know he didn’t say anything after house. Now I had called several people from houzz and Angie’s list. I KNEW he was hired From angi because I called his company purely because there was a special offer/promotion for the service charge. I said to him oh I thought I got your number from Angie’s list. Frank told me they were the same thing. I asked him directly if Angie’s list and house were the same thing. He said yes. Ok, I chalked it up to maybe he didn’t understand my English. It’s important to note that when I made the appointment I mentioned the promotional discount on Angie. She said to tell Frank when he showed up. Then after he was in my house, Frank said he would not honor the discount. He said he knew nothing about it. Even after I showed it to him on the website he still would not lower the very expensive service charge just to enter my house. So I told him water was laying under the bottom ice drawer and freezing. He seemed to know what the problem was without even looking at it but when opening the fridge, he mentioned the seal should be replaced. But he also added …in the future. That it was not necessary right now. Then he told me he’d be back in a few days when the parts came in. He started to walk to my front door. I had to ask him what parts he was ordering. Somehow, without any discussion, he also put in an order for the refrigerator seal. I asked him how much the Parts were. He gave me a serious attitude like he was bothered by a stupid question. I told him I was not going to OK any charges until I had that information. He said he wasn’t sure of the prices and From what I could understand, I heard he was going to just tack it on the credit card that I had to give them when I made the appointment. He was very rude and seemed frustrated that I couldn’t understand him. I was very polite about it but I did have to ask him to repeat himself multiple times. I asked him to send me an estimate for the repair and we could possibly make an appointment after I saw the price. Frank told me he would send it that night. I did not receive it. Then theres the phone number weirdness. I was Repeatedly given a different telephone number every time I tried to contact them. I would call a number, had to leave a message, and then someone would call me back from a different number. On their message, they gave me a different number. I found this all to be very shady. They called me once after that and just left a message letting me know they took the liberty of making an appointment for me. It was my machine so I had no conversation with them. I called them back the day of the appt. and then was told the part wasn’t even in. So the service guy couldn’t make the appointment that they had scheduled for me without my consent because the parts (I never approved because I never received the estimate) did not come in and they never even called to let me know. Then I never heard from them again. I called several times. They never called me back. I finally gave up. I was so aggravated and there was/is absolutely no trust with this person or his business. So I had to pay $189 for him to come out just to look at my fridge seals that was not even why I called him. I later saw his website where it specifically states that they like to talk to people first and try to troubleshoot over the phone so as to save customers from having to pay that service charge. I was not offered this service! Considering that when he came in to my house, he didn’t need to even look at the freezer added to the fact i showed him the offer for discount service charge, I really don’t understand why I was charged so much. I ended up calling another company and it was $106 for them to come out and repair the problem. The whole encounter, from beginning to end, was a nightmare. It would’ve still been bad if I hadn’t had to shell out so much money. I won’t even use Angie anymore. That’s how bad the experience was."

"I thought my refrigerator died so I was very upset. I went off a recommendation from a friend and I am so glad I did. Scott was very professional and courteous and had my refrigerator back up and running quickly. He really seemed to care which is something that is missing in service nowadays. Great job and I would highly recommend him to all my friends and family. Excellent value and excellent service."

"Lenny reached out to me right away, he came and assessed the situation. It was fixed and he even called to see if everything was good as a follow-up. "

"After returning from vacation, we had an issue with our fridge and reached out to these guys who came highly recommended. Volodymyr came to our home to diagnose the problem and had to return once to install a part. He fixed everything promptly and at a very fair price. We would highly recommend them to anyone looking for honest, fair, and friendly service! "

"Against my better judgment I reach out and set an appointment with this company trying to support a professed black owned business. Because it seems to be the norm I shouldn't be shocked, I wish I could speak on their work but I can't because they pulled a no call no show. He scheduled me between 2pm-5pm so I canceled my afternoon so I could be home and they pulled this mess. Never again!!!"

"Super helpful"

"Scott came to my sisters house to diagnose and repair a washer that was trickling cold water. He told her that the machine was not getting water and the problem was the valve and plumbing feeding the hoses. Call a plumber. I went there an had a look thinking that that was unusual to be blocked with public water and pressure. I disconnected the hoses from the washer and put them into the tub and turned the water back on. The wasn't a flow problem. It was the cold water solenoid on the machine that quit working. It is an electronically controlled valve. Kaput. I ordered one and replaced very easily. I called Scott and thought I'd tell him what the problem was. I wasn't angry, just gave him a call. I wasn't expecting him to raise his voice in defense of his misdiagnosis and what he charged. He told me she was lucky that I hadn't charged full price. lol. I said she was lucky that she didn't waste more money having a plumber tell her that there wasn't a water supply problem. I really wasn't expecting him to get loud and defensive. I thought he might be humble, admit a mistake and possibly offer a refund. But was told that he did her a favor only charging her $89.00."

"I would like to start with my apologies for the length of this review but I needed to get all of the information down. We have recently purchased a new home. The house did not have a washer and dryer so we needed to make this purchase. When the washer was delivered a leak in the shut-off valves was discovered when the valves were opened. I decided it best to have a plumber take a look and complete the repair on the valves. My wife was home for this repair. I was unable to make the meeting, so she met the plumber. The plumber came in and started with a quote of over $800.00 to replace two leaking shut-off valves. My wife thought that I should talk to the plumber and called me at work. After discussing with the plumber, he stated that the proposed repair was to cut a one foot square in my wall, cut the existing pipes, solder new sections of pipes onto the freshly cut existing ones that had shut-off valves already installed onto the end of them. I explained to him, over the phone, that the process of replacing the shut off valve was to unscrew the old valve from the pipe and screw a new valve onto the old pipe. No soldering was required in this approach and no hole would need to be cut. My solution would only take between 15-30 minutes to complete as to the three hour process he was proposing and should cost less than $300.00 for a plumber to complete. He explained that it was not possible to simply replace the shutoff valves as they were too old (my house was built in the 80s). I had him hand the phone back to my wife and told her that the call was hers as I was done dealing with this guy and ready to tell him to get out of our house. She stated that she would rather have it fixed now and the repair was started. About 30 minutes later, I received another call from my wife stating that the plumber was able to repair just the shut-off valve without cutting the wall. He did this by replacing only the shut-off valves. I asked her if she could see any dripping from the valves when they were opened and she replied that she was unable to verify as the hoses were not attached and that “installing” the washing machine was going to cost $300.00. I told her to hand the phone off to the plumber. I asked him how he was going to verify that his work was completed without screwing the hoses back onto the shutoff valves. He replied that the valves are not leaking and that the water to the house was turned back on. My reply was that the old valves did not leak when they were closed either. We only discovered the leak after the hoses were attached and the valves were opened. I told him that I did not want the washer “installed” but I did want him to check his work by attaching the hoses and opening the valves. I was talking to my wife while this was completed to verify that there were no more issues. She verified that the shut-off valves were not leaking so the payment was processed. When I got home, I took a look to see the finished product and noticed that the plumber screwed the hot lead to the cold supply and vice versa. I also noted that he neglected to replace the housing around the supply lines. It has been four business days since this repair and I have yet to receive a receipt for the work completed and documentation of what I paid. If you made it to the end of this review, you understand that there is no way I will ever call Michael and Son for any work in the future. I hope that my review has given you insight into Michael and Son and you decide the same."