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"I am amending my review after subsequent contact with Basement Systems. Ultimately I am satisfied with the work they finally did, Kathy from the office is very sweet and the work done by Dale was ultimately done although there was much confusion since I was never called or emailed to let me know that the work was complete (it is a weekend property and we were not present- which makes it challenging to schedule with providers). I do wish they did a better job with communication since this was the main issue (not hearing from them when they were not able to come for an appt or not hearing that they were coming to do the job!) I will say that despite my frustration, I do think the work was done well, Dale assessed another concern or ours unrelated to this job, and will be coming back to further assess and provide an estimate if need be, and Dale even closed a garage door that was left open by another service provider which was much appreciated. So I certainly would do business with them again and am pleased with the final outcome. But for the sake of completion, below is my original review.  

Prior review:
Was initially very pleased with prompt initial response and visit from Dale for free estimate. He came on 9/16 as scheduled, was very likable, friendly and informative and spent much of time surveying house and property and providing recommendations as to how to best address leak in basement and buried drainage pipes on the property of our newly purchased home. Was told he would email estimate within week. Dale made such a good impression that I was surprised that I did not receive the estimate within a week. I called 2 weeks later to remind them to provide estimate which should have been my first clue that things would not proceed smoothly.
Had difficulty getting work scheduled which was to be approx 4 hours of labor for 2 men. Not totally their fault as we are weekenders and could only be there for thurs/friday/saturday dates, so I can appreciate that scheduling might be difficult, but still frustrated that work was scheduled for a friday 2 months later. Was called a few hours before appt and told that someone was sick and they could not do job. Was not called back when I asked to reschedule. When I finally reached Kathy who works in the office was told that Dale would come personally the following Monday and do the work himself. Needless to say he never did and I never heard from anyone from the company since then. Wasted nearly 3 months of our time and left at square one. Thanks for nothing. Extremely disappointed with lack of professionalism and surprised that this company has such high ratings."

"Excellent, hard working forman and crew who knew what they were doing. Foundation repair and installation of sump pit. pump and backup pump was completed in two days, as promised. Highly recommend."

"Brian and Chris are great with all the repairs done"

"Seamless experience from start to finish. Todd was super knowledgeable and through on the consult/ sales end. The install team made quick work of the project. Their work was top notch and my basement is now completely dry. I would recommend their services to anyone with basement or foundation issues."

The Basement Transformer is proud to provide innovative basement waterproofing, basement finishing, crawl space, and foundation repair services to improve the comfort and safety of your home. We are a locally owned and operated company that values honesty and integrity and treats your home as if it were our own. We pride ourselves on the quality of our work as well as our commitment to outstanding results. We look forward to building lasting relationships and guarantee your satisfaction!

"Actually in two parts, immediate repair and long term. First part is done."

"Great job and suggestions for materials/reliable honest experienced personable/rebuilt injured house/roof to be stronger than original build/did beautiful tile work on shower"

"Had evidence of water seeping thru repaired settlement cracks but one call to company had crew out to do additional work. Time will tell if the additional repairs stop my foundation leaks. Workers were courteous and cleaned up after the job was completed."

"Installation was very clean considering all the dust they generated breaking up the concrete floor.  The crew was professional and answered all my questions.  They ran the drainage line off the side of my house and we tested the operation.  No issues, well done, clean work area."

"We used All 4 Masonry for our stamped concrete front walkway and back walkway to our deck. We also used them for a retaining wall around the front walkway. We are happy with the work and feel the prices were fair. Ladio was very professional, he did an excellent job. There were some issues with the concrete on the back walkway but Ladio came back and fixed them as he promised. He wants to make the customer happy. We will be using them again!"