
Serving Hebron, IL and surrounding areas
Approved
In business since 1946
Free estimates
Emergency services offered
"The gas company had to inspect the lines in my house. They looked at the Heater in the basement which is in a Utility room. AllTemp had installed the 90% HE heater and AC about a year ago. The gas company said the intake should run outside or to a more open part of the basement.
The old heater was also vented incorrectly. I had no idea that both the old and new heaters did not have proper intake venting. Why should I? It is not my line of work. I believe AllTemp should have seem the problem when giving me the quote last year and corrected the problem when they installed the new system. AllTemp wants to charge me to do something that should have been done already and included in the initial installation.
I am trying to write a fair review. Their pricing was good for the heater and ac, they installed it quickly without making a mess, the sales person was professional. They install quality systems and do not try to sell you things you don't need. Example the sales person said I did not need a new filter box, all other vendors I got quotes from tried to push a new filtration system on me.
So if you are looking at the sales process, installation, and price of the new AC and Heater they did a good job with the exception of not fixing the intake venting problem.
I just would like them to fix the intake vent situation. It is something they should have included with the installation.
***UPDATE****
All Temp agreed to fix the venting issue for no charge. Their technician came up with a clever venting solution and came back on 10/16 to implement it. Took him 30 min and he was done.
Thanks All Temp for making this right."





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