Get matched with top pipe repairers in Henrico, VA

"excellent. technicians right on time, had the part needed with them, explained the cost and did the work very quickly. even helped me with a leaky faucet in the kitchen sink at no charge."

"Everything went smoothly! On time, quick and professional. Thank you!"

"Wonderful! We received great guidance regarding the best options for repairs and upgrades."

"Mr. Gonzales came by the same day I called to assess the tile in the master shower and make recommendations. He was prompt, professional and knowledgeable. His crew came and made the repairs a couple of days later as scheduled. The job was clean and neat and looks wonderful. No more cracks in grout of the shower! I could not be more pleased. Thank you, Shannon F."

"Joey and Chris, and the entire team were outstanding! I was informed of the problem, mitigation strategy and progress every step of the way! I loved pur conversations and i could feel the passion for what they do during each conversation. They are so respectful and courteous! I have recommended them to family and friends! Thank you Joey, Chris and Team Members! You're helping me restore my 1927 built home to its intended state! God bless! Lauren Barboza"

"I was really impressed with everyone in the process. The Project Manager was Heather, who insured that everything ran smooth without any issues. Brandon came out and measured the kitchen and identified a light switch and plug that needed to be repositioned on the wall. Luis came in and did an excellent job installing the new stone. The new sink, faucet, and cooktop were a perfect fit. The area was cleaned very well when the job was finished. All the work was done in a courteous and professional manner by everyone involved in this process. I would definitely recommend this company."

"I sincerely did not have a problem with the professional service per se, the technician was professional prompt on time, and knew what he was doing. On Dec 9, 2020, it took him about 30 minutes to figure out the problem and found the unit is still under warranty. He ordered the part and told me once the part is received, I will be contacted to schedule replacement. I called the office they did not call me. They were quick in responding and replaced the part on Dec 19. Cost is my main issue. They wanted $119.95 for diagnosis fees which WILL NOT be considered a part of the final repair fees. I believe it’s not a good business not to tell the client beforehand how much you will charge as service fees, they did not. Only after they diagnosed it. After a discussion with the technician, he talked to the office and the service fee was forfeited. The part replacement cost was $403! It took less than 30 minutes, 25 to be exact, to replace. Not sure how the rate of this charge is justified. I was told about the $403 charge right after the first visit but did not have a choice at that point. With all due respect, I understand, as explained to me, they have more overhead budget more than mom and pop shops. I still believe this total repair should not have been more than $250 at the most."

"We called late afternoon and they came out that evening even though it was not an emergency. The work was completed quickly, and he took the time to point a pipe installation error from original construction of house. I will definitely use this company again!
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"They do great work, great service on my generator and electrical, they always come on time and a quick service anytime if I needed any help. They have changed the oil and spark plugs this year."

"I had Donna come out and scope the pipes and she let me know that i had a "belly" in my old terra cotta pipes. My house is 95 years old, and the pipes were original to the house. It was time to replace the sewage pipe, or face a back up of sewage into my home! No thanks!
Joanne and Donna worked with my schedule to find a time to do the work that met my needs. Donna, the owner, and Joanne the office scheduler have a ton of experience and advice. Donna's company really wants to do a good job for you, and they were really stand up contractors. Donna's whole team was a real pleasure to work with. 
The first day, we thought that we were going to be able to do a pipe bursting technique, but as it turned out, i was not a good candidate for this type of work due to the damage to the pipes. Instead, they ended up having to dig a trench from my house to the alley- which was quite the production!
It was a huge mess, but Underground Services First's workmen were total pro's. They worked hard and diligently, and did their best to avoid any areas of landscaping that they could- in fact, they painstakingly avoided my garden, which i really appreciated.   Additionally, they had to remove the fence in the back, and remove 3 sections of concrete to get to the pipe (2 outside the home, and also inside). At the end of the project they got the work inspected (and i was given a copy of both inspections) they  backfilled and compacted the yard, reseed my yard and put hay on it, replaced my fence, re-poured the concrete sections, and install a clean out near the alley and a backwater preventer. My only complaints are that they left some of the materials in the yard from the dig- a fence post, and some lengths of concrete- which i am not strong enough to move, and some of my brick contained gardens were broken and dislodged- but it was very close to the active work cite where the fence met the cite, so i was pretty sure that they would be broken in the process already. All in all this project took about a week, and i was only without use of my toilet for half a day (what a relief!).
While this experience was incredibly stressful- for both my pocket book and myself, Underground Services First did a great job minimizing the stress, and kept on working until the job was done. They kept me informed of their progress, explained the processes, and were respectful and polite in my home. I would absolutely recommend them to any person facing a sewage replacement. I'm looking forward to seeing grass in the back yard again!
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