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"I strongly caution anyone considering doing business with this company. I gave them a deposit of $4,428.65, and when I canceled a week later they kept almost $900 of it even though my service was not for another 6 weeks. You do sign a very simple, clearly stated document that says: should you cancel beyond three business days, you understand your deposit is non-refundable. Northern Basements may choose to refund depending on cancellation circumstances I fully acknowledge that I canceled a few days outside that window, but I hoped an honest company that cares about customers and referrals would choose to provide a full refund. I am a sucker for hoping that. They chose to risk my impression, referral, and review for $885.53. If nothing else comes out of this, I hope everyone reading at least goes in knowing that this statement on their contract is a real threat and your deposit is a hostage. Even Air b and bs offer full refunds on deposits within just a few days of their arrival date. 3 days to cancel with service not scheduled for 6 weeks out, Come on man. No materials were used. No service workers time was taken. The manager justified the 20% withholding as credit card fees, restocking fees, time and resources for the estimate, and administrative fees. I wholly accepted responsibility for the credit card fees and time of Paul, the gentleman who performed the assessment, and I offered to settle at 10%. I still believe any reputable company would have provided a full refund at this point in a project, or at most deduct the credit card fees because nothing more went into this beyond what would have normally been a free estimate. The further arguments the manager made for the additional fees were the scheduling of their team and the allocation of materials for my project. Complete nonsense, especially when the project was not set for 6 weeks away. Because they had my deposit hostage, they had control over how much they decided they wanted to keep, it was completely arbitrary, and they kept almost $900 of my money without providing anything. If they wanted to cover their credit card transaction fees, fine, at most 6%, but the rest is absolute robbery. The only solace I can find in this loss of almost $900 now is that I did not spend another $13,000 with them. I tried to call Paul after speaking with the manager to ask if he could do me a favor and try to reason with the manager on my behalf because he seemed nice enough. No answer. No callback. I will never seek out their services again and I will actively discourage others from doing so but, based on my experience, I expect they do not care."

"We trust Jason completely, and would definitely work with him again. He repaired the cracks in our basement wall. Not only that, he provided us with the name of another trustworthy contractor that replaced the drywall for us. We are definitely grateful to find Paramount through the Angi app."

"Thomas and Angelo (his crewman) were fantastic. (He had more crew, but Angelo was the only one whose name I knew.) They correctly diagnosed the problem (foundation cracks), sealed everything, installed a new sump pump and redid the flooring. They kept me informed every step of the way and started work within a day or two of hiring. The basement has remained dry as a bone ever since. One thing to note: They do require payment quickly (not all upfront but soon) and do not take credit cards."

"Chad and his team did an amazing job on our front patio, garage foundation and stamped concrete! The team was courteous, prompt and clean and the price could not be beat! We would definitely recommend Chad and his crew for any of your masonry needs!"

"We had Adirondack basement come out to waterproof our basement that got water whenever there was heavy rain or snow melt. The entire process was stress free and organized. Jeff was our Sales rep and was extremely informative about the entire process. The contractors that came out, Tim and Chris, were very friendly and worked efficiently. It was the easiest and stress-free experience I?ve had with ANY work for the house. I highly recommend Adirondack basement for any work needed for basements."

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"It was a complex project. They were very careful with their procedures and raised sunken concrete sections next to the house and around a pool to allow for drainage. They filled the major cracks. They were courteous and on-time over several days. After many years the water in the basement problem has been resolved."

"Mike Falzo was fantastic!! Super responsive, very professional and offered keen insight into our landscaping project. He and his crew were hard working and delivered on time and within budget. Mike has very good attention to detail and is a conscientious worker who cares deeply about the quality of the project delivered. I highly recommend him for any project."