Get matched with top sprinkler system for lawn and garden winterize or activate pros in Howard Lake, MN

"Quote process was on time, Sean was very professional and on time. Install of system was fast. Things changed from quote that I was not advised of though and I felt I should have been advised. For example, I was quoted 8 zones, and 28 sprinkler heads. I got 5 zones and 19 sprinkler heads when all said and done. I bought my own smart sprinkler controller and a separate zone for an upper garden(which we did not do) was quoted. Sean said he would credit me for the controller, and the separate garden zone off the original quote, however, when the bill came the day following installation these items were still included with the balance due, of $3823. I called to dispute the charges and Sean apologized for the oversight on the billing, and corrected that right away. I mentioned the zones and head issue and Sean said that quoting was not highly precise. He said he included an inline sediment filter (not included with original quote) that offset the zones and head issue. I had a couple of problems after installation that NW responded and took care of right away. So from a service perspective they were very good. But I was not happy with quoting process or the final billing because I felt the inline filter did not offset the reduction in zones and sprinkler heads. So overall, I give the process in general 3 stars. 5 for service, and 1 for quoting and billing."

"I have been with Warner's for many yeas, purchasing and installing a sprinkler system and having it maintained by Warner's. Warner's also provides my total lawn care, fertilizing and spraying throughout the year. Warner's is responsive, it's technicians are prompt and courteous, explaining their purpose and actions. I have had a few billing disputes through the years but have been able to resolve all to my satisfaction. I have recommended Warner's to friends and neighbors who have also engaged Warner's for their lawn care and sprinkler systems."

"Chris came to winterize our sprinkler system and responded to our last minute call. Also, he was the only one who would come on a Saturday when we needed the service, plus some services would not come because we have a lake system.. We will definitely use him again next fall, and also he is coming in the spring to help fix a couple broken parts. I would recommend them to anyone needing great service!"

"Excellent! Our phone call was answered by a real person and we were able to be scheduled within a few days. The serviceman came within the time frame specified, called before arriving, was dressed professionally and came in a company vehicle. He got right to work and when he had difficulty repairing the shower mixer, tried several different things until it was just right. Cleaned up and left everything in proper order. Would most definitely hire this company again."

"It turned out the work I needed have done would have been more expensive than what my regular guy would have charged. I spoke with Joy Beckman in their offices through email, she very nice and easy to work with. Scheduling also wasn't going to work. My sprinkler guys is getting closer to retirement and I will most likely use this company when that time comes."

"Very friendly and knowledgeable. Did a very good job of installing my underground sprinkler system. Definitely would recommend them."

"They did a great job.  We were very pleased with their service. We asked them if they would come back out and treat our yard and they did that also.  Very nice people."

"It went well. I've had a couple of issues with responsiveness. I would rather that they come less frequently but they're on a schedule. Part of my lawn got tucked too low and died a little bit. It would be ideal if they came out on request."

"We love our fence-- it's beautiful!  Yet, while the final outcome was"A" worthy, a few bumps along the way unfortunately weigh down my overall rating.
When I reached out to Artistic Fence through Angie's List, I got a timely response and an estimate soon followed.  I liked the samples of their work, the price seemed fair and reviews on Angie's List were strong so we signed the work agreement and made our deposit without delay.  
The bumps were essentially the result of some inconsistencies in the way of customer service.  Namely, we were not impressed with the crew that did the tear-out of the old fence and placed the posts because of their general lack of professionalism and regard for our property.  I feel pretty strongly that every crew working residential jobs needs at least one person who has the soft skills needed to, at the very least, introduce themselves to the homeowner and say what they are there to do.  If there was such a person in this crew, he did not introduce himself, which caused some unease.  Plus, they did not space two of the posts correctly so one needed to be dug up and moved by the builder.  I believe with more proactive and detailed communication from a project manager, my expectations could have been managed more effectively.  For instance, I was expecting the crew in the morning of the first day so I stayed home from work to get them set-up with power and water.  After a couple hours I inquired about their whereabouts.  Turned out they didn't arrive until the afternoon and then worked for only an hour and while I understand the weather's heat was likely disruptive, I felt out of the loop.  Or, perhaps that was part of the project plan all along, but based on my expectations they were late, left early and threw the job off schedule. Things turned around after I expressed my frustration over having a torn-up, exposed yard and  being told the job would not be finished by the agreed date or two days after that when we were slatted to host an event in our backyard or two days after that. 
They responded with great service recovery?moving things around to send out their ?best builder? (perhaps owner too) to get things very close to finished allowing us to get our yard cleaned up in time for our party.  He was great?friendly, understanding, and detail-focused.   He was very apologetic about our experience with the earlier crews.  He communicated how he was going to approach the build.  When he finished, he gave his recommendations on care, including staining.  He let me grab some scrap pieces to test stains.  He even offered to haul away some old concrete footings from a separate project, which was very helpful.  And, like I said at the beginning, the finished product is really lovely and has helped us enjoy our backyard so much more.
Based on the final product, I think it?s a shame this project didn?t earn an A because the fence is truly excellent.  The process in total was good, just falling short of great.  I would certainly recommend Artistic Fence and I would use them again in the future.

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"I would always hire Bince and his team. My lawn looked good all summer long! Thanks!"