Get matched with top appliance (microwave oven) installers and replacers in Indian Head, MD

"He did a good job. Price charged was fair. He was very knowledgeable about the appliances. I will be using him again in the future."

"Great customer service fast initial response. Definite 4 star for the initial support. I had an issue with the repair a few weeks later and contacted them. He said he would get back to me and I didn't hear back from them again. That was a few weeks ago. I dropped a star rating for them not following up to closing the loop"

"Very responsive. Level of detail included making sure oven clock time was correctly set before he was done. Gave me some advice on cleaning the appliance better."

"Excellent work modernizing 2 bathrooms in our 1997 single family home. Their work ethic was very impressive and the final result was amazing. We’ll definitely use them again for any future home projects."

"Quick, great work for a fair price."

"Kitchen. sink was installed. Satisfied with his work. Will consider for future jobs."

"Carlos knows his craft and was very thorough and efficient. I was very satisfied with the repair of my ice maker and oven lights."

"Fellow Angie-Listers,

I found Renaissance Restoration here on Angie's List. I was immediately intrigued based on the reviews I read here and the address of the business is within my neighborhood. I contacted them through Angie's List to see if they would be interested in submitting a bid to work on my kitchen and half-bath remodel that I had already started. Rene, the owner and name-sake (took me a while to get that) of the business, responded promptly and offered to come out for a free estimate. Now, at this point, my kitchen had been unusable for several weeks and I was not finding the time to progress it with any real speed. Rene came out the next day, Saturday, upon my request for a speedy turn-around so I could reclaim my kitchen. He showed up on time and took some measurements. He was friendly, courteous, and looked like he was taking careful notes as I rattled off my long ?to-do? list of what it would take to get the kitchen finished. I had received a few other bids for the work, but I was immediately sold on Rene. We agreed on a price right there and scheduled the work to begin within a couple of days.

Now, I can't speak for Rene and say that he does this for all his customers, but we worked things out so that I would pay his team on a per-hour contract to get the job done. Everyone is different, but I much preferred this arrangement. I wanted the workers to be able to do a nice job without cutting corners to meet an often arbitrary quoted price and if I didn't like their work I could simply thank them for their time and continue on with the work myself (or more likely, find another crew). Spoiler alert! Everything worked out well so I didn't have to go that road.

When construction started, the first morning, Rene and two of his carpenters showed up right on time. They introduced themselves politely and we immediately got to the business of going over what I wanted to accomplish in my kitchen. Again, they took careful notes and once they got started, I went about with other business. I quickly felt very comfortable letting them into my house unsupervised. I did check in at several points during the day and they made good progress; I had no doubts that they were working hard. After a few days, they had accomplished everything I had asked of them and then came back for a couple of hours to correct a couple of issues I had with their work. There was nothing major, just a few cosmetic issues, and if I recall correctly, they did not charge for their time to correct things.

At this point, I had them take a few days off and I worked myself to progress the kitchen. They had all the skills required to continue the kitchen and were certainly willing to do the work. I was just trying to save myself a little money and also I needed a few days break from the mayhem of construction. With that said, Rene and his team left the construction area a lot more tidy than I did. I had my tools all over the place and I have to say that I was really impressed that they never mistakenly took any of my tools home with them. I think that really illustrates their organization on the job site. At this point I'll just say that I provided all of the essential construction items for the job and had Rene pickup (with some surcharge) lots of those smaller items that always come up. Even though I bought all the fixtures, doors, toilet, flooring, etc. ahead-of-time, they were kind enough to pick up some of the last-minute bulky items I grabbed from The Home Depot without charge.

About a week later, I had the workers back on the job and because of their success, I had asked them to remodel a half-bath that is adjacent to the kitchen. So they were here in total, five days and were able to do my partial kitchen and my entire half-bath. The work that they did was: Install kitchen cabinets, fix dry-wall, primed the walls, Laminate flooring, back-splash tile, connected the kitchen sink, installed the garbage disposal, installed a toilet, replaced a door, built a shelf, installed a vent pipe for the oven range hood to the outside, replaced electrical outlets and switches, installed a new bathroom vanity top, did I miss anything Rene?

These guys were pretty multifaceted. If you're still reading this, then you should understand that I can be a very detailed oriented person. I would write more but Angie's List only allows so much. :) Rene worked well with my sometimes exacting personality. His team always took careful notes of what work was to be done. On one day in particular, they showed up in the afternoon, as scheduled, but instead of moving forward, they went home because they had lots of questions for me but I was unreachable at that time. I was disappointed that the work had to stop, but I appreciated that they would rather wait for me to get my input than to just forge ahead and then I'd just have to live with the consequences. So that leads me into my only problem that I occurred on the project.

During a discussion that Rene and I had about the project, Rene had told me that the kitchen sink was going to be a little bit tricky to install so because of that, he would have to bring in his plumber. I knew going into things that the sink I had ordered was going to be a tight fit, so I had already budgeted for a plumber. I gave Rene a verbal OK and we moved on. The next construction day, the plumber came and told me that the sink wasn't going to be too bad to install; it would just barely fit with the pipes the way they were. Great news; I went to work. That same night I received a follow-up email from Rene supplying me an itemized list of all the work the plumber had done and it equated to hundreds of dollars. I was a bit shocked because it included several line-items for work in the half-bath, none of which we had talked about doing. Installing a toilet and installing a new sink/faucet is not highly skilled work requiring a plumber, assuming there's no broken pipes, broken flanges, etc. Also, I never was consulted on any of the work and never quoted a price on it so I did feel a bit ticked-off at that point because the project was almost done and it had gone so smoothly up to that point.

The next day I summoned Rene to the house and we talked it over. We resolved the issue by his giving me a break on the price, but as soon as we closed on that deal, he went on to disclose that the gentleman he had do the plumbing work was not actually a licensed plumber. Rene insisted that a licensed plumber would have cost a lot more. However, I had already gotten some quotes from licensed plumbers for that work and his original prices were right in line with most of them. I'm really not sure what happened there, but I didn't like how it happened. I felt like all of this could have been avoided with a phone call because I would have probably been OK with just having his guy go ahead and do most of the plumbing work. Because he was doing pretty basic work, I wasn't too worried about pipes bursting or nasty back-flow, but I didn't like that I was being billed for work that I had no say in, from a guy that was referred to as ?the plumber? and would be expected to pay whatever this guy wanted to receive.

The agreement I had with Rene was to pay him per hour, for two workers. Truth be told that often it was the case that there were the two main workers, and one or two other workers also in the house at no additional charge. So again, I wouldn't have given him a hard time on this plumbing stuff because I appreciated the hard work and the additional help that showed up, I just didn't like how it unfolded. I don't think it was intentional, just bad communication.

In the end, I still got what I believe to be a really good deal on a handsome new kitchen and bathroom. The work they did, rough and finish, was professional. Again I'll say, the crew worked really hard and I was really impressed by that. If they didn't mind my detail-oriented nature too much, I look forward to having them work here again and I have already recommend his team"

"I recently had a gas wall oven and a dishwasher installed. The installation team did a superb job with both appliances. They were courteous, provided excellent customer service, and charged reasonable prices."

"The visit went well and the service person was on time.  The first diagnosis was not correct and a defroster part was ordered and replaced.  The problem was not corrected.  A second visit was required and the action taken at that time corrected the blocked drain hose problem.  We have not had any problem since the 2d repair visit.
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