Get matched with top carpet installers in Indian-Valley, ID

"Robert Coleman was a joy to work with, I cant say enough good things about him & the company.There  AMAZING!!!!!!!!  , I have tried to get the pet stains out my self with no luck, I've even had carpet company's come clean my carpets with no luck. I called Color Your Carpet and I set up a appointment  they came out right away, I cant begin to tell you how happy i'm to have my carpets looking like there brand new again, My house is 18 years old and looks like I bought brand new carpet & the pet stains & smell are long gone. I love to entertain & my friends all think I installed brand new carpet. I wish I would have found them years ago all my problems would have been solved. I have told all my friends & family & coworkers. Im so pleased with Robert he was so professional and knowledgeable.
 I was so excited to find the company on Angie's list Thank You.
Thank You Color Your Carpet
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"If I could give.an A++++ I would! What a great company. I will be going to them for all future flooring needs. A great Christian family run business. They went out of thier way to find an affordable remnant for a charitable project we.were working on. Then when I was over my head on installation they helped tremendously there as well. What great people! Thank you.idaho
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"I would absolutely recommend/hire neighborhood construction for any and all of my future expansions/builds/remodels. The guys were all very professional and knowledgeable. Their attention to detail and ability to make my vision a reality was completely next level."

"The install in 2008 went pretty well. The installers were under some pressure to finish our job quickly as I guess they were backed up so they wanted us to let them in on Sundays, late, etc. They also did not bring everything they needed like the corner pieces where we had them cove around cabinets on the linoleum. However, overall, they did a good job and were quick in their work. The problem we are having is now, four years later. When we bought the carpet it had a 10 year warranty. There was no discussion about having to do XYZ to keep the warranty valid (in fairness, we did not ask or read the warranty so -our fault there). The first two years we had the carpet, we cleaned the carpets twice a year by ourselves. We rented a Rug Doctor and followed all of the instructions. After the two year mark we started to have our carpets cleaned professionally at least once a year. On the six month mark, we usually clean them ourselves again with a rug doctor. So in all, the carpets are cleaned twice a year and at least one of those is done by a professional.
The last time that our cleaner was in (July), they mentioned that we had a problem in our hallway. It looks like the carpet is bunching up in waves. The cleaner explained that this was most likely from a cheaper pad under the carpet. So, we called Beams the second week of July to talk to them about it. As soon as we mentioned the problem, the first thing they asked was and quot;how often do you get your carpets cleaned because if you don't get them cleaned your warranty is not valid.and quot; This surprised me as I had assumed their first response would be and quot;we will come take a look.and quot; However, it was not. When we explained our cleaning routine, they said, well all the cleaning ha to be documented. We don't save receipts we get from the carpet cleaners. However, I told them that I am sure that my cleaners could verify when they came out.
After we got beyond the cleaning issue, they then finally said they would come out and look when they were in the area. We waited a month and did not hear from them so we called them back in August. They told us sorry they had been busy, but that they would send someone out to look. They then called us back to get the name of our cleaner so they could talk to them about it. We waited another month and still nobody came. We called back in September and they said they had tried to call to come out but could not get a hold of us. They told us they had the wrong number. We made sure they had the right number and they said they would get someone right out.
Now we sit in November and we still have not heard from them yet. They won't even come look. I keep wanting to believe in them as they were recommended highly by some of our friends, but our experience has been very different.
I believe they did a good job on the initial install, but we have had trouble with the service afterwards. We can't get them to come look.

*------Up Date---- - The morning after I submitted this review, we got a call and were told that they would be out to look at our carpet. Now, I don't know if my review had even posted yet, so this may have just been a coincidence. Regardless, the owner of the business came to look at our carpet.

He explained that our pad was still good and showed us how to check the feel of it under the carpet. The area where we were are having the biggest problem is in our hallway (high use area). He explained that he would contact the manufacturer about the wear and let them come look. So said that we should look at hard flooring in the future for high use areas. I wish I had received that advice before I had the carpet installed. Mr. Beams was very nice when he came and I was glad to be able to meet him.

I have changed (raised) some of my individual grades but overall, it was still a rough experience. Five months to get a response to a claim is to long in my opinion. I can't fault them for referring the issue to the manufacturer of the carpet as it looks like they did a decent job from the install, but they should have been out in July or August when we first called.

I also wish the salesman had been more interested in advising us on the things Mr. Beams told us about when he visited (i.e. Hard floor for high use, all carpets will wear like that in a hallway, etc.) than on selling us the particular carpet he did.

Once again, after meeting Mr. Beams, he is a very nice man and was willing to show us and explain what was going on with our carpets, it just took longer than we thought it should. I understand the referral to the manufacturer as well; however, the salesman definitely oversold us on the particular carpet and on the way Beams takes care of problems.

*-----Update------ I was mistaken on the warranty of the original carpet, I thought it was 25, but it was only a 10 year warranty. I have updated the previous post to reflect the change. I have also added some ( ) around added material after the initial report. I also changed the overall rating from a D to a C because I felt that if I averaged all the scores numerically, it would be a lower end C.

I can also report that Shaw carpet has extended a credit for around 50% of the price we paid for the carpet (not pad and install though, just the carpet price per yard) that we can use towards replacing the carpet that is wearing.

So in the end, I think the outcome has been fair, it just took way to long to get to it. I am grateful for the help in the end."

"Carpet One in Ponderay, Idaho has been a pleasure to do business with. They have a large and varied selection of tiles, flooring and carpet, their staff is knowledgeable, installation is great. But more than anything else, the store's customer satisfaction guarantee is real. Through no fault of Carpet One, we had some hardwoods installed which turned out to have a manufacturing defect. The manufacturer did not stand behind their product, but Carpet One did, and they replaced our hardwoods with a different manufacturer's product at no additional cost to us. It is rare to find a company which has the integrity to honor their guarantee and do what it takes to make sure their customers are satisfied with both their product and service, but this one does. Highly recommend this store!"

"He came in just to do the carpet around the toilets for me and he wind up taking care of other things that I was complaining about. He does everything. His prices are also so reasonable that I almost feel guilty because the prices are so low. He is also very laid back and very easy to work with. He is very professional and prompt. He does excellent work!"

Self employed flooring contractor featuring custom pricing for custom work. No employees.

We make the client feel like they are part of the family and we install all types of flooring and removal is done with limited to hardly any cleanup. We provide more than just flooring installation we provide an abundance of repairs. We are determined to have a happy client. We operate in commercial and residential.