
Serving Irving, TX and surrounding areas
Approved
Super Service Award Winner
In business since 2018
Free estimates
Warranties offered
"When I was contacted by Kerry at Bluefrog Plumbing their workload allowed them to come out the same day to solve my plumbing problems. She gave me a two-hour window when J.J. would be here. Then she called to let me know that he would be here within 45 minutes - and he was. They were both very professional and excellent communicators. Before J.J. came we described the three issues that needed to be addressed so that when he got here he could have the material needed on his truck: The master bath tub faucet leaks (the house was built in 1984, so the faucet hardware is very old); the plunger mechanism in the guest bathroom sink is broken just a view inches inside the sink drain pipe, therefore, the sink plunger mechanism doesn't work; and the bathroom sink faucet needs to be fixed. J.J. (a licensed plumber) did awesome job in explaining the mechanical details and cost of what we wanted done. Although a little pricey, we will definitely consider using them again in the future. I present the following information as an FYI in the hope that it will help some potential customers save some time and frustration of finding the best contractor that HomeAdvisor lists. Somehow, when Bluefrog Plumbing learned that I was researching other plumbers, Kerry called and offered their services. I had never used HomeAdvisor so I didn't understand how their website compared with Angie's list website, which I've been using for years. Then I learned that HomeAdvisor had bought out Angie's list and that their websites were very comparable in how the customer's reviews were presented. If you know this, you needn't read further. Instead of showing how each customer rated the contractors on an A, B, C, D, F scale (which I really like), HomeAdvisor uses a system comparable to Amazon's STAR review for each customer of 5, 4, 3, 2, 1 STARS. Between the lack of understanding between the company Buy-Out and the customer review rating system, I wasted a lot of time understanding the similarity between the two companies, so I almost chose not to do business with any HomeAdvisor recommended companies in the future - my mistake."





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