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"I am writing a response to the response from Designer Lifestyles on Google. Google doesn't let you respond to their response and it deserves a follow-up... Their response on Google was extremely immature and unprofessional. First... They POSTED MY ADDRESS on a public forum. Second... Every response they provided in response from my claims was factually inaccurate, which I have emails, text messages and voicemails to disprove everything they have claimed. Finally... I will be taking the next course of action that I can as a consumer. I HIGHLY SUGGEST NOT USING THIS BUSINESS!! ------------------------------------------ My Original post on Google Maps... DO NOT USE!! I hired Designer Lifestyles on 8/28/21 for a 70ish sqft bathroom and they started work on 10/13/21... It has been 155 days since they broke ground and they still haven't completed the job. I had to finish the work myself because of the poorly managed project and project timeline, plus it was costing me tens of thousands of dollars with floating a 2nd mortgage, paying Designer Lifestyles, lost revenue from a renter and other things like utilities. Also, it put everything else that needed to be done behind schedule. Thankfully, it wasn't my current home or I would have been without a bathroom for 5 months. Last week, I received an email stating while work wasn't completed, I needed to come in and pay the final invoice. Then threatening me later in the email stating if I didn't, they would forward over to a collection agency and put a lien on the house. This blew my mind, you don't pay a contractor in full if they haven't finished work (especially one that has taken 5 months and still hasn't completed the job). I had already paid a deposit and a draw, so I was current on my bill... I went to talk to management to give them an opportunity to make it right and they were flippant and played the let's blame all of the external factors, but not ourselves. They even tried to blame me, the customer. They had someone at my property about 30+ times and still didn't finish a 70 sqft bathroom. A job of this size should take a week of work, give or take, not 5 months. They were reluctant to give a project schedule, which I never received, after asking multiple times. But, I did get them to tell me on 12/1/21 that they will finish in 2 weeks... Well, 92 days since that date (12/14/21), they haven't completed the job... Like I said, I had to finish the job myself. I have not and will not recommend Designer Lifestyles. If you have any questions, please feel free to reach out and ask me anything... I don't want someone to go through, what I had to go through during this whole ordeal. -------------------- Response from Designer Lifestyles 3 days ago We entered into our agreement right in the middle of the Covid-19 scare on a home built in 1939. Being scheduled to start within a 2-month timeframe was very exceptional, because it sometimes takes up to 6 months just to get on our schedule, because we are in such high demand. Thanksgiving & Christmas proximity also didn’t help with scheduling, because everyone was wanting their projects done by Christmas, and with our suppliers having delays with shipments, this didn’t help either. We never book a customer on our schedule without first collecting their deposit payment to secure their schedule, and draw payments are expected along the way on larger projects. Customer made a large last-minute change to the project that drastically affected their ultimate costs and scheduling. They were originally going to install a simple tub tile surround, but later decided to remove their tub completely to install a full walk-in shower the day we were ready to begin, which is obviously more complicated. This also caused obvious additional delays in planning and rescheduling to this more complicated project. When removing the tub, we identified unexpected sub-floor issues that had to be addressed before beginning the project, which also caused additional delays. The customer originally provided us a defective bathroom vanity faucet that our plumber installed, and there was no way of knowing its defective nature until it was ultimately installed. We told the customer to get a replacement faucet and that we would gladly replace it for them. We made numerous attempts to contact the customer via phone, text, and email to schedule this faucet replacement because the customer had a remaining balance of $5,000 owing that needed to be paid. The customer refused to call us back until an email was sent, making reference to a contractor’s lien against their property for their non-payment. The customers reference to finishing the job themselves, only involved replacing their own defective faucet, that they refused to call us back on to get its installation scheduled. Withholding $5,000 for a faucet install was not reasonable or acceptable in this situation. We met with customer when they came in to make this final payment, and we ultimately discounted their final bill by $1,000 in an effort to show good will, and then they posted this review. Customer did indicate that they were very pleased with the final finished project."

"Hezekiah, Reid & Evener were very friendly and professional. It was a pleasure meeting & working with them "

"They are prompt, courteous, respectful, on time, Mr Ardary, stays in contact and ask if everything is to my standard. And satisfaction. The communication is open and honest, very friendly as well. I would try Ardary construction again"

"Hired them for to re-sheetrock a room. Very affordable, efficient and most importantly, honest and upfront with any issues. Would strongly recommend to use him and his crew for anyone looking to get things done. "

"Everything went well. The maintenance person was very detail and organize in his work. The repair job was exceptional. I have signed on to have Handyman of Jacksonville to be a lifelong worker for any maintenance perform on my home. The technician was very experienced and well knowledge in the area"

"The Five Star team has been nothing but amazing! The estimate process was easy to schedule and Roy took his time to listen to our goals. Megan and the other showroom staff were patient and we didn’t feel rushed to make our flooring choices right away. We even ended up adding additional services thanks to their patience while we waited for our project funding. We are already making plans to use their services again! Will refer them to all my family and friends."

"This general contractor was very professional and efficient. I would hire them again for other future work."

"Great job with many different projects would highly recommend"

"The team that installed my new shower did an outstanding job. They arrived on time, were incredibly polite throughout the entire process, and their attention to detail really showed in the final result. The workmanship is excellent, and I couldn't be happier with how beautiful my new shower looks. It completely transformed the space. Highly recommend their services!"

"I paid for new windows. The crew put them in backwards (water drains facing inside the house). They had to come back out and rip all the windows out, put them in correctly, and recaulk (not new windows). Several window sills were busted, not repaired. All the double windows trim buckled. Then, the caulk started to shrink, 6 windows broke (no contact from debris), and 2 windows won't lock (they do not line up right). I contacted Long Home several months ago. They sent out a contractor who investigated the issues. He concluded the windows were handled too much, and they would be replaced under warranty. Christina in the office promised to replace the windows, but nothing has happened. BEWARE. "