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"Issue with Bell Mechanical This past August of 2024 we had a heat pump system installed in the house by Bell Mechanical. Unfortunately, we have had nothing but issues since with the biggest being no heat multiple times and now again today we are without heat in the majority of our house. It is freezing outside, we have a toddler and within the past week this is the 2nd time we have no heat (4th time since the system was put in). Not only is this a life safety issue, but it also is heart breaking to have your toddler tell you they are freezing. Looking for advice on next steps. We have never sued anyone or threatened to sue but this may be the time as we have had nothing but issues since the beginning. From the start we made it very clear that everything needed to be done to code and permitted. We were doing a lot of major renovations at our house and everything was being done to code and permitted. John (the salesman) at Bell said that was not a problem. John also told us that the only additional cost we could potentially incur outside of what he quoted us for the system and its installation would be a $500 fee for the installation of the heat strip. We accepted this and moved forward. After Bell removed our central air system and installed the new carrier system we got his with additional work needed at the tune of over 2k. Needless to say we were not happy. John told us the electrician they use and that if we used that electrician there would be no delay but if we used ours that it would cause a delay. So, we went with what John said as he was the expert. John got the electrician to come down a little in price which we were grateful for. Fast forward to when the building inspector came out to close out the permits for the work Bell did and other work being done at the house, the inspector told my contractor that the heat pump was not done to code. We were told that the electrical for it was not done to code and he could not close out the permit. My husband talked to the electrician Bell gave us who informed us that Bell told him to “cut corners” which was part of getting the cost down slightly. Reminder, we NEVER said to do this, we made it clear that everything needed to be permitted and even paid the permit fees to Bell. Back and forth with Bell and the electrician got the electrician to fix his work at no additional cost but Bell still needed to fix the outside plug which was not to code. Giovanni at Bell agreed that Bell would fix this issue at no additional cost. It has been 3 months now and Bell has still not rectified this issue and Giovanni and John are both nonresponsive to our follow-ups. Bell has also had to come out 4 additional times because our system was not working and again today, we have no heat. Today will be the 5th time they have to come out for issues on a system that is 4 months old. This is not OK. We have given Bell ample time to rectify the issues. Clearly they did not do the install properly and there is also the possibility we have a faulty system. We have never sued someone or went to court but then again, we have never had such large and costly issues."

One Hour Heating & Air Conditioning is proud to be your locally owned and operated HVAC business. With years of experience and unmatched expertise, we can help with any and all of your heating and cooling needs. From installs to service, our techs are highly trained and certified to get the job done right. Our customers know that they can rely on us to be timely, tidy and when the job is done that they will be 100% satisfied with the work completed. Let us show you the One Hour difference, get in touch today! \n\nWe do not give Price Quotes over the phone. We must see first hand what the issues are before we can give a price quote.\nFully Licensed: WC-39351-H25

"Abel Air came to the rescue! Doug was a godsend for us on one of the coldest days of the winter. He replaced our boiler in a timely manner and did so within the quoted price he first gave us. There was some wrinkles and additional work he did not expect, but he did it all for the same price he initially quoted. Doug and his team are thorough, communicative and completely professional. I would recommend Abel Air for all your HVAC needs. Doug is also one of the nicest guys we have encountered to do work on our home."

"very satisfied with the work. friendliness and reasonable prices. highly recommended"

"I utilized Flo techs, many years ago. They serviced my old hot water heater. They were able to solve the problem at the time. I called them recently for a free estimate. The company does not seem to offer this service any longer."

"Great job guys. Lovely working with them"

"The professional finished the job, unfortunately, he took a hostile approach to me after addressing concerns. I have tried to reach out to this professional several times and cannot get a response, and promises to show up are not fulfilled. Treats you like he is got his money and now does not want to fix mistakes , even though job is not adequate."

"I have had Sila come to do work at my home on several occasions. They have been fair and their technicians have always been knowledgeable and helpful to my home improvement needs."

Since 1988, Metro-Aire has provided HVAC services for customers in Peekskill, NY, and across the Lower Hudson Valley. We proudly serve residential and commercial clients throughout the region with quality, affordable heating, and cooling services. We believe in always going the extra mile for our customers. As the HVAC industry has grown and changed, Metro-Aire has evolved to keep pace with innovations by manufacturers. Our company offers the most energy-efficient heating, ventilation, and cooling products on the market.

"I hired County Comfort Services, LLC through Angi and paid $11,000 in full on December 29, 2025 for a furnace replacement. The company missed multiple scheduled installation dates (January 21 and January 29, 2026), provided inconsistent explanations, and failed to perform any work. No equipment was ever delivered. After repeated attempts to resolve the matter, I formally terminated the contract and demanded a refund. As of today, no refund has been issued and communication has largely stopped. I am posting this review to document non-performance and failure to refund prepaid funds."