
Serving Kernville, CA and surrounding areas
In business since 2010
Emergency services offered
Credit card accepted
"The primary problem I needed to have addressed was my laptop, which would only boot to a yellow blank screen and I was looking for a local service in Huntsville so I could drop it off if necessary. Another major consideration was that North Alabama Technical Services was available on Sunday, which was when the service was needed. Jim suggested some steps to clear the problem, and I was able to get the laptop to boot properly. There were operating problems with both the laptop and my desktop computers and I was sent software to allow remote access. Jim, at North Alabama Technical Services, was extremely professional and capable in correcting the problems remotely. The scan of the desktop took almost 4 1/2 hours to complete, and identified some 77 infected files. Before the scans were initiated, a number of programs were identified that had unknown sources, and were deleted. When we began the process, I was on the phone to initiate the remote access and was impressed with the professionalism and competence as Jim talked me through the processes on both computers, and showed me what he was doing. We disconnected during the long duration scan, but I was able to monitor the progress on my monitors and Jim called me back at the end of the scan to go over the wrap up processes. He showed me that my 2 MB of RAM could be upgraded to 4MB and found the appropriate memory on Amazon for under $20, and loaded 3 recommended scanning programs on my computers with 30 day free trials and provided costs of the programs, if I were to purchase.
I will definitely use this service again, if required, and would recommend North Alabama Technical Services for anyone needing computer services.
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