Get matched with top window repair pros in Lake Wales, FL

"Entire experience was a mixed bag. On first inquiry owners responded immediately to my inquiry (Sana). Salesman was out quickly to quote the job and educate us. Long wait for installation due to availability of the product (all doors made by PGT). We were scheduled for three days of installation, so took off work to be there. At 7:45am of the scheduled start date I got a call from the installation supervisor notifying me that they were running behind and wouldn't be there. Right then I knew there were service issues and they could have let me know earlier. Installation was completed in the estimated time frame. Quality of the PGT windows is superb. Though not inexpensive (over $24K for the job) it is a high quality product. Service issues began immediately after installation and when they received the balance due for the project. The job isn't completed until after inspection by the county as there are some cosmetic strips that cover up areas the inspectors look at. Three weeks after inspection I still hadn't heard anything. I emailed the owner on a Thursday and was told the service manager would be in touch no later than the following Monday. Monday came and went and I waited another week and emailed the owner. There was no response. The next day I called and left a message. The service manager did then return the call and scheduled us for service two days later. When the gentleman arrived to finish the installation, his ticket only showed replacing a defective lock in the back door and didn't have time allocated to finish the cosmetic strips. More bad communication. The good news is that the tech (Josh) was extremely competent as well as caring about having a great installation. He pointed out more than a few things that were done badly in the installation, and was stunned the inspectors had passed it. He also gave me options on installation (water intrusion bars and stops to keep the door handles from breaking if the sliders were opened too hard) that were never even brought up by the installers. Final assessment.... great product, poor service and response once the money has been fully paid, but was very fortunate to have had Josh come out and point out all the flaws in the installation and fix them. They're here now (another half day off work) getting things right, and I'm sure in the final result I'll be happy with the product. It was just a long and frustrating road to get there. I don't know anything about window installations so was thankful to have Josh's integrity to get things right."

"Everyone was prompt, polite, and efficient. The Quality Manager set a convenient appointment for a quality review (couple of days after install). He found several minor things. He actually fixed a couple of items and had a crew out to fix the rest of the list two days later. This was a big process with 42 windows being capped or replaced."

"Choosing Window Wall for my new windows was one of the best Home Improvement decisions I've ever made! From beginning to end, I found everyone to be extremely knowledgeable and helpful. Going out of their way to make sure I was satisfied and delighted with its completion. I could not be more pleased with the result! I'm looking forward to my next window replacement project, and they definitely will be the company I call!"

"A reliable company that gets the job done on time and the results are super nice and high quality. Highly recommended for repairs and remodeling."

"17 windows installed in one day by contractors that were very professional. They worked in the cold rain and tired to not have windows open for too long."

"Tyler R. and Cameron K., went above and beyond to get our 24 windows installed in 2 days. Fixing issues as the came up, to make sure the job was done right!!!!"

"Sergio was awesome! We needed grab bars installed in our bathroom before my father-in-law moves in - tomorrow. He had the project completed within 24 hours of my first contact with him. He was very polite, professional, and did a great job. I will definitely reach out to him the next time I need repairs or remodel work!"

"The installers were great. The salesperson made promises that he did not keep and he missed a window. When the person came to measure he also didn’t catch that I was having all my windows done except one. The windows look great. The response when I notified the co that one window was missed was very fast but added to my cost."

"Ric and his team were great. Extremely professional and knew what they were doing. He mounted TVs for me ,fix my closet, took a door down, move furniture installed door locks, hung pictures, took measurements for my window blinds and fixed a couple things. I had a lot of work for him and he got it done fast and the job is done right. I definitely recommend his services."

"Edward did an excellant job repairing the exterior soffit. I was very pleased with the results and professional care he took in making sure that I was completely satisfied with the work."