Get matched with top carpet installers in Lebanon, KY

"Very smoothly. Would hire again."

"Our purple carpet had about 100 urine stains from previous dogs and our own. The specialist, Robert, matched to color and treated every spot. If we didn't know where they were, we'd never know they spots had been there. Perfect job!"

"Cliff helped me pick out flooring matched the colors i was working with. They came and installed it on schedule. <br />"

"It has been a good experience with them. They came and gave me an estimate and did the work very quickly. They seemed to be prompt."

C & C Carpet & Vinyl Outlet LLC

"Joe worked very h****** the floors, I was afraid that the floors were in too bad a shape to re-finish, but they turned out beautiful."

"The salesman arrived at the correct time. We told him that we were getting quotations for carpeting the sewing room. We looked at samples and selected one, but told him that we were having some work done on the sewing room and did not have a firm completion date for the carpentry and painting work and would not sign a contract until that work was done and we had made a final decision on the carpeting company. We also told him that we might change our minds on the carpet we had chosen based on the color of paint we use on the walls of the room. He seemed very disappointed that we didn't sign a contract at that time. Two weeks later, I called Empire Today's 800- number and said we were ready to do the carpeting. The salesman returned at a time that my wife wasn't home. I told him that she wanted to see the sample to confirm that our original choice would go with the paint. He said he had already made one trip to our home and if she wanted to see the carpet, we would have to go to Empire Today's showroom about 10 miles from our home. He said we could change the carpet choice without penalty if I signed the contract now. I signed the contract and gave the salesman the 10% deposit. When my wife returned a few days later, she said we should go to the showroom with the paint chip to confirm that the colors did coordinate. I left a message on the salesman's cell phone and texted him asking for the hours of operations of the showroom. After more than 24-hours, I received no reply to either the phone message or text. Then I called Empire Today's 800- number and asked the customer service representative what the showroom hours were. She informed me that Empire Today had no showrooms and the one the salesman told me about had been closed for a long time. To me, that said that the salesman didn't know what he was talking about or he intentionally lied to me to get me to sign the contract. At that time, my wife was ready to cancel the contract even though the 72-hour grace period had lapsed. I called the 800- number asking that a different salesman come to the house to show us the samples. An appointment was set for two days hence at 1;00 pm. At 1:00 pm on the appointed date,k the original salesman called said and said he wasn't coming and he had already used too much gas for a single room job. After discussing the matter, we decided to go ahead with Empire Today since she didn't want to wait another two weeks to use her sewing room. As it turned out, the carpet did coordinate with the room decor. The two men who installed the carpet did an excellent jog, so that part of the job went well. We used Empire Today last year and had favorable results. Unfortunately, it would seem that this salesman was more interested in reducing his personal costs rather than maximizing his future sales potential. I would hire Empire Today again only if a different salesman handled our work."

"Quality You Can Stand On" - Financing available with approved credit - Major Credit Cards"

"We purchased hardwood flooring from a local discounter. The sales associate highly recommended Mr. Keeton so we called and set an installation appointment. Mr. Keeton's picked up our flooring directly from the seller (which was nice that we didn't have to haul it). He did not schedule an appointment to look at the room we were flooring, he just took our word on the square footage and quoted us a price. The morning of our appointment, his crew did not show up at the scheduled time. Apparently he double booked for the day and told us they would come in the afternoon and squeeze us in. We protested that perhaps we should schedule for another day but he insisted "no, no, they can come today". They showed up around 4 pm and worked through about 9:30 pm. They told us we had incorrectly measured our floors and we were in need of some transition pieces for the doorway.( a mistake that could have been addressed in a walk through and not 5pm the day of installation) We did in fact need the transition strips, however we did not need the extra box of flooring that they said we did and it is now sitting in our basement. The crew worked at a breakneck pace. They stopped only once or twice for cigarette breaks (they smoked away from the house and picked up their butts). The positives were: They worked hard, they were polite and respectful, and they thought enough ahead to lay the less attractive flooring pieces in places that would be covered by the fridge or stove. The cons: They were tired when they showed up and so they rushed through and made sloppy mistakes. (At the end they whizzed through the cuts on the quarter round, didnt fill the nail holes with putty etc) There were gaps in the hardwood in places so we had to ask Mr. Keeton to come the next day with wax filler and fill them in. They also (in order to save time) Didn't cut the boards flush with our exterior door frame because they figured we'd cover it with a strip "of something" and also left us to fill in the gap between our kitchen and livingroom where the new transition strip sits higher now that the new wood floors are in "with colored caulk or something" So The sloppy rushed work, by a tired crew, their lateness (arriving 7 1/2 hours later than scheduled and then making us feel that we were "lucky" to be "squeezed in" ) and the overall feeling that our job was wedged into an overbooked schedule (no walk through to confirm we had what we needed ) would make me unlikely to recommend this company to others. I'd much prefer to either pay a little more or wait a little longer to have a job done right."