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"They replaced my beaten wooden deck with a new composite one. The price was more than fair after shopping around. What I liked from the experience was the cleanliness and speed. Everything we agreed on they did in timely manner."

"We recently had the unfortunate experience of working with Character Companies Inc., and as government civil servants and veterans, we were deeply disappointed. The price of renovating two bathrooms and installing new LVP flooring at $70K (original quote: $84K) seemed excessive, but we hoped that the quality of service would justify the cost. Sadly, that was not the case, and it has cost us the chance to rent out our home while we are deployed to Iraq. From start to finish, the experience was a nightmare. The project management was abysmal, with multiple delays that extended the timeline one month beyond the agreed schedule. It took over two months to do just two bathrooms and replace flooring when the original timeline was four weeks. This company demonstrated a shocking lack of professionalism and accountability throughout the process. The design work was utterly incompetent, failing to conform to the existing plumbing structure in our bathrooms. The contractor disregarded our repeated attempts to bring attention to design flaws and forced the installation of bathroom vanities by performing a â carpentry fixâ that left us with two top drawers sealed shut, one bottom drawer with a cutout, and one fully functional drawer. One month after installation, one vanity separated from the wall and had to be reattached. Our allegations of Character charging us for high-end fixtures and installing cheaper ones were ignored. The final straw was the damage done to our marble floors. Instead of offering a repair or replacement, the contractor covered it with LVP and then charged us at the end of the project for the extra costs of the LVP that they incurred to cover up the damage! This was deceitful and completely unacceptable. The CEOâ s disregard for customer satisfaction and maintaining basic work standards is unforgivable. The only thing he did well was apologize profusely, not caring about fixing any problems. During a phone call, he admitted that our project was a â dumpster fireâ yet didnâ t offer any concessions. We strongly advise anyone considering Character Companies Inc. to stay far away. Their poor project management, substandard design, shoddy craftsmanship, and unprofessional conduct have left us with a costly mess that will take more time and money to fix. Protect yourself and go with an experienced, reputable company."

"Charlie and his son did an outstanding job installing screening on my covered deck. The result is a high quality, exceptionally strong white aluminum structure, 8 foot high screening without the need for horizontal center bracing; presenting a finished and delightful appearance. In addition to high quality materials, the finished appearance and structural integrity is due to meticulous notching, careful laser measuring, proper tools, experience and craftsmanship. I opted for AllergyGuard screening and will write another review once Iâ ve had enough time and weather changes to determine if it was the right choice."

"They did a good job and I enjoyed working with them, they were professional and quick."

"The workers were excellent. They did not quit until I said everything was exactly the way we wanted. They went above and beyond what we asked for. Great job"

"I am very happy with the rebuild of my exterior deck and rescreening of enclosed porch. Leo's Home Improvement gave me a fair estimate for the work that was done. He put extra support beam/joints by the bay window and installed a small access panel to the drain pipe. His crew worked diligently and efficiently on the project until it was done. Their skill was excellent and I am very pleased with the results. Mr. Leo told me it would take 5 days to complete and the job was finished in that timeframe. I will happily recommend Leo's Home Improvement to my friends and neighbors who need decks built and other home construction projects. I will definitely be hiring this company again when the need arises."

"I signed a contract for work to be completed in 4 weeks. 4 Months later, work was finally (mostly) done - but only with extreme nagging on my part and excessive excuses and push back. The contractor only came to the project site if his sub-contractors created an issue (which was often). They dropped my A/C unit down a 10 foot hole, they didn't finish half the projects they said they would and completed the other half incorrectly based on hand drawings and gestures because neither the contractor or I could speak the same language as the sub-contractors, they made promises to show up and never did. Worst of all, they used design plans from a previous contractor that were approved by the city - but didn't use those plans and never updated the plans. The city inspector came and did not pass the project due to this discrepancy, but Vladimir told me it had passed. The city told me the permit expired. So - now Vladimir won't answer my emails and I have to pay someone else to fix it all."

"Basement Remodeling just completed our basement remodeling project, on time and on budget. We couldn’t be more pleased! We investigated other remodeling companies but chose Basement Remodeling after our discussions with Eric, in part because we believed we could count on their expertise in handling the inevitable quirks of renovating a 70 year old house. Our project (and budget) was probably fairly modest when compared to many remodeling projects, and Eric offered suggestions for inexpensive problem solving (rehanging existing doors, for example) rather than trying to upsell us on other, more costly solutions. We fully renovated about one-third of the basement space which included the furnace, water heater and a small but completely unfinished laundry area. Basement Remodeling created an enclosed area for the furnace and water heater and neatly disguised the electric panel, adding a well-designed, efficient and attractive wet bar with cabinetry, appliances and a custom pantry. The renovation also included cosmetic upgrades to the rest of the basement space, adding new flooring and fresh paint. The space now looks absolutely terrific! The company took care of everything, from permitting to cleanup, and every person on the team was thoughtful, responsive and a pleasure to work with. Any concerns we had along the way were addressed immediately and quickly resolved to our satisfaction. We highly recommend Basement Remodeling!"

"I would highly recommend this family run company. I had the pleasure of working with the daughter and she ensured the proper contract was in place and answered any of my questions prior to the project beginning. She managed the process seamlessly and ensured she kept proper documentation throughout the process. Then her father and his team begin the work efficiently following through on all aspects of the contract. They even tweaked a few things along the way as I asked. Customer service was delivered on a high level along with quality work. The price point was also fair with warranty on the work prepared. The job was completed on time and mom came in to do a final cleaning of all of the spaces effected by the renovation. I will certainly be doing business with this company again. It is hard to find honest and reliable contractor so I am happy to have found one."