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"Although we contracted and made an initial payment (1/3) on February 27, by mutual agreement the work began on 13 April 2015 to allow the work-site to dry out from the winter weather.  The contractor made incredible progress in the first two weeks demolishing the old deck & garage porch, pouring footers, raising the frame & putting on the roof.  The first crew was very hard working, here early in the morning, & leaving late in the afternoon (after cleaning up the area each day).  When rain was in the forecast, the crew would ask if they could make up the day on Saturday, which they did.  Everything we saw in the first 2 weeks was consistent with our previous great experience with Fox Creek 2 years earlier when they replaced all our siding, windows & doors. The only problem at that point was that a plain black roof (25 yr) was put on instead of the architectural roof (lifetime warranty) we asked for.  The contractor acknowledged the error and offered to replace the roof at no additional cost.  We had originally only contracted for 2 skylights so we asked if he'd install 2 more at no cost versus replacing the roof and he agreed.  We were told that everything was on schedule to complete the rest of the job in 2 weeks.  We made the second (of 3) payment on April 29 which was when the excavation work below the porch/deck was supposed to begin.  No one showed up to start this work for several days and when they did (it was a different crew from the first), they typically showed up around mid-morning and were gone by mid-afternoon.  We had beautiful weather during this period in which very little work got done.  The contractor claimed they were having trouble getting the supplier to deliver sand and crushed rock.  Since we're located in St. Mary's County which is a bit of a distance from the contractor's home base in Crownsville near Annapolis, they decided to use "local" suppliers & subcontractors (electricians) rather than those they normally use.  We found out later that the sand & gravel supplier was located in Brandywine about 40 miles from here (there are plenty of suppliers right here in the county).  When the sand & gravel finally showed up at 10:00 am one morning about the same time the crew arrived, the crew directed them to the spot they wanted it dumped and then everyone left shortly after that without doing anything.  We knew by then that the job wasn't going to be completed anywhere near the 3 & 1/2 week total time advertised.  The predictable springtime heavy rains started and we were delayed even more.  The week of May 11 was the first week we could see some progress each day.  The end product was beautiful.  A paver retaining wall was put in all around the perimeter below the deck/porch and in between the concrete slab under the porch and the pavered patio area below the deck.  

We couldn't understand why the remaining work on the porch above couldn't go on while the below work was going on.  Wiring had to be put in, and also all the finish work (soffets, gutters, trim work, ceiling made of soffet rolls - looks very nice).  Most of the holdup turned out to be waiting for the "local" electrician to show up.  The electrician (Goudie) wasn't really all that local but was from Waldorf 35 miles up the road.  Our contractor had to threaten, cajole and/or beg Goudie to show up and install wiring so that the finishing work could be done on the porch.  We begged our contractor to get another licensed electrician (there are plenty of good ones right here in the county that we've done business with).  Anyway, once the electrician showed up we had to get them back several more times because they'd forget to do something we'd asked for or they didn't have a part and we'd end up in the same waiting game.  They did end up getting shamed into sending an electrician on Sunday of Memorial Day weekend to put in 2 ceiling outlets they''d forgotten to put in, but we still didn't have any fans or lights to enjoy that weekend, by which time our contractor assured we'd be enjoying the porch.  You don't EVER want to do business with Goudie Electrical.  

To make a long story short, after a lot of nagging to get a lot of loose ends tied up, the work was finally finished and inspected the Thursday (the day) before this past 4th of July weekend.  The porch & deck are absolutely beautiful (we'll attach pictures if we can figure out how to do it - they will speak for themselves).  We got some extras that we asked for like 7" wide Azek boards along the tops of the vinyl railings inside the porch to serve as a counter top for setting drinks or small plates of food or snacks, which we've had a lot of nice compliments about.  They're the perfect height for pulling a barstool up to.  One of the things we didn't get that we expected was a decent landing area at the bottom of our deck stairs.  The crew threw grass seed and straw there.  When we asked about getting some sort of solid landing, they shoveled out the area and threw some leftover crushed rock on it and tamped it down.  When we asked if they were going to finish it (we told them they could use some of the many wall pavers that were left over) they said the wall pavers would require digging too deep. We offered to pick up (and did) some square flat stepping stones from Lowe's which we left for them.  One of the younger fellas who was there one day to meet with the inspector and had no tools just laid the stones down, stomped them down with his feet and let it go at that.  The area was not level and a downpour that evening directed a steady flow of water from the stones across our concrete slab.  We didn't bother asking again, just tore it up last weekend, leveled and tamped it down properly and reinstalled the stepping stones ourselves.

Our sense through this whole experience was that there was nobody in charge.  Besides the first crew that started the project and came later on one day to install all the soffets and gutters, it appeared to be young fellas without any on-site direction or supervision.  They did a lot of good work but there was a lot of unfinished work that we had to call our contractor up to get fixed.  If we lived closer to Annapolis or the DC metro area, this would probably have been a much better experience.  They do good work at a fair price and the owners are very honest people and have the best of intentions.  But they appear to be ill-equipped to do business in St. Mary's, southern Charles or Calvert counties or other more distant locations.  I did mention to the owner that if he wanted to do more business here he needed to do more to establish relationships with truly local suppliers and subcontractors.  Communications also need to be improved all around - with the crews, between the partners, with suppliers, subs and us, the customers.  We had the sense that the crews didn't really enjoy coming here and that we were kind of at the bottom of Fox Creek's list of priorities due to our distance from their home base.  As much as we love the final product and will enjoy it and show it off for a lifetime, we couldn't go through the aggravation again.  We would encourage folks from the Annapolis and metro DC areas who are considering a project like this (or folks who aren't in any kind of a hurry to get a project like this completed in a reasonable amount of time) to give Fox Creek serious consideration.  

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"Our review is based on the purchase (part 1) for replacing siding for both side of our home. Jacob L. was very professional, on time, and honest. He knows what he is selling. We learned a lot about our home during his presentation. Before we bought our home we paid for a professional home inspection. We thought our house inspector was very good but he did miss something---the siding on the sides of our home was installed extremely bad. Jacob pointed out so much that we just didn't know and should have be caught during our home inpection. Thanks Jacob!!"

"This work was done under warranty related to a major project R&M did in 2010.  The major hale storm in the summer of 2010 badly damaged our roof and aluminum siding.  R&M was selected to replace the roof and the siding.  The total job was in excess of $25,000; fortunately it was covered by our insurance policy.
We were very pleased by the earlier work. So, for this work I called R&M thinking we would be paying for a small project.  Kyle Hoffman, president and owner of Roofing & More, came and personally inspected the damage.  He made a video of the damage and described what needed to be done.  The video was then sent to the office via the Internet and a request was made for a technician to come as soon as one was available.  While sitting in our kitchen Kyle checked the office records via phone .  He then told us that the work was under warranty from the initial job and that there would be no cost to us.
The technician came in less than an hour, he knew exactly what to do, and he did it quickly.  He was professional and polite.
My wife and could not have been more pleased. This was exceptional service!
Roofing & More, Inc. gets an A+ in my book.
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"I’ve used JW Home Imorovement in the past and again was very happy with the work done. From Josh/Estimator as well as the installers all were professional and did a great job. Would use them again."

"Had our roof replaced, looks like a clean install. Trey was easy to talk to and was very assuring. We'll see how the roof holds up against this weekend's snowstorm or whatever's coming our way. Yes I copy pasted my own review from Google Reviews."

"Highly recommend. Roofing Pups executed a flawless and expedited roof replacement with the utmost professionalism from start to finish for a reasonable price. Eric, the technician who handled the initial scoping and quoting, was honest, transparent, and provided clear pricing with no hidden costs. Heather coordinated the project and kept me well informed on scheduling and status leading up to installation day. The crew arrived promptly at 7:00 AM, exactly as communicated by Heather, and conducted themselves in an extremely professional manner. Elvin kept me updated on progress throughout the day, and the team shared real-time progress photos via an active link, which I greatly appreciated. The roof installation and skylight replacements were completed efficiently and with high quality workmanship. The crew thoroughly cleaned up all debris and left not a single nail behind—especially important to me with a 3-year-old toddler at home."

"The new siding and gutters have greatly improved the appearance of our house. Everyone we dealt with was professional from sales to operations and installation. Communication was very good, and any issues were dealt with and corrected in a timely manner. A 5 star would be project that was completed without a hitch."

"There were complications and it lingered on for four months. The initial installers cut corners and they were very sloppy. They had to do some caulking and the caulking was third rate. They left a mess on the front stoop that another person had to come and clean up. I had side lights put in this door and one of them had a small dent in it and one of the initial installers didn't mention it. I had to have the side light replaced so they had to pull the whole door apart because of the way it comes and re-do the entire door. That took a couple of months. It took longer to get the side light from them and get in installed than the initial door and side lights. I would never use them again. They had to come out and fix things over time. They had cancelled two times on the same day. The owner of the company was professional."

"We had vinyl wrapping and soffit installed. The finished work is very clean and professional. Could not be more happy with the result! Thank you!"

"Great team of profession tradesmen from start to finish with new roof, vinyl siding and trim to include gutters installed. Excellent financing, customer service and quality control."