
Serving Lovettsville, VA and surrounding areas
Approved
Super Service Award Winner
In business since 1964
Free estimates
Warranties offered
"I think (hope) I ended up with a good job but it wasn't without frustration. First off, they quoted me 8-10 weeks before they could start to work. I called around to several other roofers to see if they could start sooner, and I didn't get much better lead time. It was nearly 3 months before they started work. The roof repairs were pretty straightforward other than they forgot a couple of things on the "to do" list, and needed to be reminded. Gutters and downspouts were replaced all around the house. I had some issues with how they handled the downspouts on the ground end and discovered several high spots in the gutters where water puddled up and didn't reach the downspouts. They eventually came back with some additional parts and adjusted the pitch of the gutters (this time they tested them with buckets of water) and although I wasn't thrilled with the final job, it was probably the best I was going to get. One of the problems was that the original downspouts weren't really in the right place and they just put the new ones where the old ones were. I wish the estimator had recognized that and suggested that they re-position the new ones. That would have helped with the gutter pitch problem, among other things. He told me that it's their practice to put new downspouts where the old ones were so as not to leave unused holes in the siding or leave paint that didn't age to the same color as the rest of the house as a result of being in the shadow of the downspouts. Also, he told me that there might be additional wood that needed to be replaced when they started hanging the new gutters. This is standard roofing language, but generally the unplanned wood replacements are hidden under shingles. He could have done a better job of estimating the amount of wood that needed replacement - it was nearly $1000 above the estimate/contract. I might have been able to head off a couple of the problems if I could have discussed them with the work crew, but there wasn't anyone on the work crew who had a good command of English, so communication was difficult. I ended up with a couple of kludges for connecting the new downspouts with existing (and formerly connected to the old downspouts) buried drain pipes. I hope I don't need this sort of work done again, but now I know more about what might not go right so I might be able to avoid frustration and rework next time around. However, I think I'll look for another company rather than go with Pond again - for better or worse."





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