Get matched with top carpet installers in Lynden, WA

"The week before our house was supposed to be ready to list, our handyman injured himself on another project. I then scrambled to find someone to do some of the jobs he was set to do. I called Ralph's Floors due to the high recommendations here, which is why I am taking the time to write about my experience. <br /> First, I will say that I am very thankful to find someone to come out and do the work with only a few days notice. And it's my own fault for not clarifying their charges ($200 minimum for a call-out). If I had, I would have been more diligent in looking for additional work for the repairer to do; they existed but with the house sale we have a lot of bills coming in and I was trying to focus on the most important work that needed to be done. Overall, I am happy with the work that was performed but not as much with the professionalism of the installer and the final bill. <br /> There were a few sections of the carpet that needed to be stretched and two areas that needed minor repairs. I feel that the work the installer did was done fine but I would have preferred the work be done better/a bit differently.  <br /> My issues with professionalism are this: the installer showed up about three hours earlier than scheduled. Unfortunately what his meant was that I was very distracted with the other work that was being done (carpet cleaning) and some drywall work in another part of the house. It added more stress onto an already stressful experience. Plus, I couldn't easily talk to him/oversee the upstairs work was done the way I really wanted it done. <br /> On top of that, when the man let himself in, he walked right over freshly cleaned carpets and stairs in his work boots to find me! And then he balked when I asked him to put shoe covers on. During the coarse of his work he didn't want to have to keep putting them on when he needed to go out to his truck and back to get tools. Working in the carpet business, I was baffled this was even an issue. It certainly left a poor impression and while it doesn't preclude me from using them again, I'll admit gives me pause when recommending this company to others. <br />"

"Excellent and timely work at a fair price. Outstanding customer service. The detail of the work is top notch."

"Very well. Would recommend him"

"Fantastic. i expected I would have to replace the carpet in 2 rooms and he was able to save it."

"Excellent no pressure sales. Gave me multiple options for redoing the flooring in my condo. They were able to work with my schedule since I in the process of moving and currently live out of town. The installation was professional and they left the condo looking like new. Will hire them again to do additional wood flooring in the future."

"Their design suggestions were excellent. Installation went as planned. I highly recommend them. <br />"

"Carpet installer was top notch - They did a fantastic job with the details, getting the seams correct, the edging clean, etc. The carpet looks great. <br /> <br />"

"Jeff Vernon provided excellent advice, excellent service, and excellent quality. His employees were very respectful of our property. We are very happy with our "new " home."

"The services were adequate. I didn't have any complaints, but I did have a spot that they weren't able to remove. In order to have them return they said they would have to charge me an additional charge. Maybe it was a misunderstanding on my part, but I think they should have told me that upfront. They told me that if I had any questions or complaints then they would come back, but what they didn't tell me is that in order to retreat a particular spot it would cost extra. I called attention to it when they came and it did initially go away, but in a few days it came back. I just didn't think it was appropriate that they would charge me again and I think their rationale was that I had tried to clean the spot prior to their coming out in the first place and that somehow would cause them to be liable. I ended up just treating it myself and was able to get rid of it. The work on the carpets were fine and they were very nice. Overall, they did a very reasonable job for a reasonable price, plus they had a special. They were punctual, cleaned up well and didn't leave a mess. I would probably try someone else before I went back to them, but if another company had the same problem then I'd probably go back to them."

"1.     Originalinstallation was set up for 5/22/14. <br /> 2.     On 5/21/14 Jeff calls and tells me the product is not in and they will have to push back a week to 5/29/14. <br /> 3.     I ask him if he is sure this is a hard date because I have plumber scheduled to rehook up the gas and he just gave me one day           to cancel and I don?t want to go through that again.  He says he thinks so but he will confirm when it gets closer. I ask what             time are we talking about and he says they usually get there about 9:00. <br /> 4.     On 5/28/14, having heard nothing by 4:55 I call Carol.  She knows nothing but says she will call me back.  I say call me on my        cell.  She says 778-7751.  I say no, you have that wrong, that is my work number.  My cell is 927-0799. <br /> 5.     Carol never calls back.  My wife calls Carol at her home at 6:30. Carol says "something" must have happened and she forgot            to call me back.  She checked the schedule twice and it looks like Alex is scheduled.  She will have Jeff call in the morning. <br /> 6.     My wife tells Carol I will be at work she will need to call me there. <br /> 7.     I get no call at work.  I leave work and come home by 9:00 and find a message on the home phone from Jeff that Alex will <br />         be here at 9:00.  Evidently Carol did not pass the cell phone number on to Jeff and he called the home number where no one           was. <br /> 8.     Nothing more happens till 9:15 when Alex calls and says he has some errands to do and it will be another 10 minutes.                     Around 9:30 Alex shows up.  He has no idea that I would e taking off from work and waiting for him. <br /> 11.  Alex, the installer does an excellent job.  The product quality is good and the floor looks good. <br /> 12.  The customer coordination and care on a small job just is not a priority. <br /> <br />"