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"The first place we called charged $370 and spent 15 minutes replacing a part he thought was the fix. It wasn't. He spent more time trying to sell us a new furnace. We called Bow Heating, and Bill came out and spent a good deal of time troubleshooting the issue. He figured it out, and went above and beyond repairing it. And charged less than the first guy who didn't fix it. Great job."

"I had a virtual phone appointment with Ben Liebenow on July 14, 2022. He never called. Their dispatcher sent me an email indicating he got busy and would call the following day. He didn't call that day either. A week later, I requested a quote through Roof Maxx website and unfortunately his firm was selected to quote. He called me, left a VM, never acknowledged he stood me up July 14th, but wanted to talk. I called back the following day, he was busy and said he'd call me within an hour. Didn't call back until 6 hours later, left a VM, still not acknowledging he screwed up, again, by not keeping his word and calling within an hour, but left a message to call him back. A professional keeps appointments and keeps his word. I'd still like a quote but am not going to go through this VM tag business with him again. I set aside a time July 14th for him and he not only blew it, but didn't have the professionalism to own his part."

"Be very cautious about using Fireside Hearth and Home. They are polite, though frustratingly inept, carry an inferior product, and offer very poor customer support. I purchased a Heat&Glow Supreme Oak gas log set from Fireside in December 2012 for about $900. It came with a "lifetime" warranty. In November 2017 I began the warranty claim process for several of the logs that had cracked and crumbled. The process included photographs, multiple calls, emails, trips to their store, and a lot of waiting for all of the parts, which included 2 metal screens that had burned up. I had no use of the fireplace for the entire winter season. Finally the logs were delivered, but not the screens. After more calls and trips to their store, I received a package with only one screen, which I left with Fireside so they could order the second screen. Now, almost a year after I began the warranty process, Fireside states that I have already received the screens. I asked them to check their storeroom hoping they would at least find the screen I left with them, but their response was along the lines of "looking for a needle in a haystack.” Bottom line: Fireside continually pointed to Heat & Glow, the supplier, as the culprit for slow response and lack of warranty follow through. Either entity could have gained my satisfaction and respect by expeditiously honoring the warranty and standing behind their product. Good will is expensive to buy and hard to earn. Instead, Fireside Hearth and Home and Heat&Glow have bought a lot of bad will on the cheap over a set of screens with a retail value of about $36."