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"It went perfectly, the installer were wonderful and the job went smooth."

"This is a long review. We put down our deposit, of roughly 50%, on 2/16. We finally had all resolution on 5/1, as that is how long this took to close. My wife was pregnant and had a due date in mid April, so she had a baby throughout this process. We contacted Levi’s because we wanted flooring done throughout our entire house. Tim did a solid job of working with us on getting us the carpet we wanted, along with helping us with the fake wood we wanted. Then, he also came out with his boss a second time, to get more of an understanding on the install piece. This part of the process was great! They started day 1 of the process with tearing the floor out. This went well. Day 2 was where we started to notice issues as this was when the install started. Basically, the floor that was installed looked good, but when they put the trim back down, it was broken and laid next to the wall in some places. When we first went into the store, and spoke with Tim, we were told that the trim would be replaced if broken. That was not the case. Apparently, it would just be placed down on the floor, no matter what the condition. I had to pay to get all new trim painted and installed. I also asked to have baseboard installed in a newly redone bathroom, and new trim laid in there. The baseboard was installed, but not caulked to the wall. There were obvious gaps. The baseboard and trim were nailed in, but all nails were exposed. I had brand new white trim, with silver nails poking through every foot or so. Also, the trim was cut to fit the house, but all of the ends that were cut were unpainted, so I had freshly painted white trim, with nails poking through it, and unpainted, exposed ends in several spots. On to the carpet. On the first part of the install, the upstairs, everything went ok. Of the 3 people who showed up, only 1 spoke broken English. This was a concern to me, as I had informed the salesperson, Tim, that I needed the crew to inspect an area and not perform the install if this area was wet and leaking. The night before the downstairs install, not trusting a crew of people who did not speak English well, I pulled the old carpet up myself in the suspected wet spot, and found water. This caused roughly a 2 week delay in the install process as I troubleshot the problem. Once we thought we had it fixed, we called to schedule and found out we would have to wait a few weeks to get on the schedule. Fine, we anticipated this. What we did not anticipate was a crew of 2 people to show up, none of which spoke English, and 1 who appeared to be about 12 years old. They went to work on the living room and went to a break. After their break, the older gentlemen came back with a new member of his crew, who again did not speak any English. This proved to be a MASSIVE problem as when they went to install carpet on our stairs, they had the wrong product. The crew had a runner to put on our stairs, with the wrong pad, when we did not want a runner, we wanted the whole stair covered to the railing. This is when things got hairy and my wife tried to communicate with the men, and by this time she was about 8.5 months pregnant, but neither man listened, and they kept doing what they were doing. My wife became hysterical because the men would not listen, and they could not communicate. We had to call Tim, who had to come over to try and translate. Even Tim thought this was ridiculous and said it multiple times. The crew ended up putting down the runner, on top of the wrong pad, and leaving loose staples on our stairs. They also left a gap between the pad and the end of the stairs, on multiple stairs, which made it easy to slip on. This was very convenient for an 8.5-month pregnant woman, and then a woman with a newborn baby in her arms, to walk down the stairs. Tim assured us that they would order the new carpet ASAP. The ordering of the new carpet took about 1 week and then we got a call from Karie in customer service. She let us know that we could put our name on “Will Call” which would mean that our install was unpredictable, but would happen before an actual scheduled date, which would be 2-3 weeks away. At this point, I was already upset about the last situation, and now I was being told that if we were to schedule the install, we would essentially be given no favorable treatment for our situation, and just had to wait in line. We went on the “Will Call” list and waited a week without any communication. This was not the first time, throughout this entire install, that we wanted communication, or were told we would have communication, and had none. I sent an email to Tim and Karie, and it became clear that we were forgotten about. Magically, right after my email (which showed pictures of how bad the stairs were left) we had a call the next day. During this call, we were told that they thought we would be taken care of by now, and were sorry. We were told that we would definitely have a crew that spoke English, as our last experience was terrible. A crew showed up the next day and they were pretty good. They spent 3 hours undoing the terrible job the previous crew had done. They made many comments about how bad the stairs were left, how bad the craftsmanship was on the install of the stairs, and how many staples they had to remove to get it done. Needless to say, this entire experience left us with multiple things we had to fix and multiple times where our lives and schedules were interrupted. I spoke with Tim and let him know that I was not going to be happy paying the entire final balance, based on my experience. I told him I wanted approximately 10% off the total bill. Tim told me he couldn’t do that, and that Art would call me the next day. Art called and we had a conversation about my experience. He understood from talking with Tim, that I was asking for money off of the bill, based on my experience. I was. I was not looking to pay the full final payment, as this was not executed properly throughout. I threw out a starting number that I would pay, which was asking for roughly 10% off the total. Art said he had no intentions of giving me any money. He did not start off by apologizing, trying to empathize, nothing. He did not have all the facts of what happened and appeared to not care that he did not have the facts. He also showed no empathy for the fact that his crew’s actions stressed my pregnant wife so badly, that she almost went into labor. He simply wanted to get his point across throughout the conversation, basically bully me while on the phone, and minimize my experience. I was not going to back down and give into his bullying tactics, and I demanded something from him. He offered me a $100 gift card. That was laughable as it amounted to less than 1% of the total bill and was less than the cost I had to pay a better company to come out and caulk the baseboard they left, put caulk over the nails in the trim, and paint the sides of trim that were left unpainted. I declined the $100 gift card and let Art know I would share my story and how bad of an experience I had. At that point, he told me that he “Takes Libel very seriously.” I remarked that I took this as a threat, and Art said nothing. I let him know that I would be writing about the facts, and he should read my review to actually get all the facts about our experience. I will never use Levi’s 4 Floors to do any work for me in the future. I will gladly share my experience and make sure people think twice before calling them."

"Wallace construction came to my door after seeing shingles missing on my roof. Unlike the fly by night contractors that typically do this approach, Denise was very friendly, had a logo shirt and truck and was very professional. They helped us with our insurance adjuster to pay for a good portion of the new roof when I didn't even realize it was a possibility. They offered great communication which to me is key. Everything was accomplished in a timely and professional manner. Our new roof looks great and definitely improved our curb appeal. Will use for future projects, and I even have a few in mind."

"It was great, took very old wood and turned it into a masterpiece from what it was. Would hire again to help with home projects. Floor looks really good and I’m very happy with it."

Our unique "Carpet Color Care" services are providing residential and commercial property owners with a cost-effective alternative to costly and usually unnecessary carpet replacement. Savings of 50% to 85% compared to carpet replacements costs. Faded, stained, wrong color, outdated color, wrong color or just plain ugly carpet- we are the original and only complete on-site carpet dyeing and color restoration service company in the USA. Certified Carpet Dyemasters and Colorists perform our services in more than 200 locations worldwide. Color restoration of Oriental rugs and all fine rugs are our specialty, Design dyeing services offered on wall-to-wall or area rugs. No obligation inspections and proposal performed by appointment. Dyes are safe, MSDS on hand, flawless safety record for 25+ years. Educational and informative information about anything and everything concerning all aspects of carpet and rugs are provided on Color Your Carpet websites.

S&S Enterprise Property Preservation is an Experienced Home Improvement company able to produce Quality and Affordable work in a timely manner. Currently covering north central ohio and expanding quickly.

"Not happy with the mess they made."

"It went really well and they did a good job."

"We are very pleased with the work provided with this job! Our contractor was professional and communication about the project was excellent. We were kept well informed and the outcome was exactly what we were looking for."