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"Installers, do a very good job in installing the tub and shower Can not upload pictures? Excellent job. ! Thank you very much."

"They worked hard to get the cost of the shower into my budget."

"We had an old tub removed and replaced with a walk-in shower. The installers, Isaiah and JT, were great, answered all questions, made sure we were happy with the install, and did a great job."

"Five star Bath was a great experience. The installers were prompt, polite and highly skilled. Our shower is beautiful with a seat and grab bars for safety. I highly recommend Five Star bath and would hire them again."

"Customer service was great. Isaac kept in touch with me throughout the process. Kalvin did a beautiful job installing our new walk-in shower, and when finished, left the bathroom spotless!"

"I recently had the pleasure of working with G-Squared Design/Elegant Bath and Floor for a tub to shower conversion in my home, and I couldnâ t be more pleased with the entire process. The service was exceptional from start to finish. Clear and consistent communication, so I always felt comfortable. The installers were professional, courteous, and skilled. They took the time to make sure everything was perfect before leaving. Above all, we are enjoying our new shower! It has really transformed our bathroom space."

"The project was on the high end of the price range, the sales guys were nice and had a well put together pitch. The guys who did the work were very nice and did great work. These guys truly were the best part. Now the down side, there was a problem with ordering the shower door and the communication around that was extremely poor. It wasn?t until I wrote an email to the customer service department did anyone get back to me about where my shower door was. Overall it took a little over a month to get the door installed after the shower was complete. That wouldn?t have been so bad if they had better communication about the project. In the end, I am happy with the shower that was installed. I would recommend them, just be prepared to be very proactive about communication if anything goes sideways."

"Love the new walk in shower! Installer was very professional."

"They broke my front porch light did not report it to me. They did at least clean up the mess but still I'm the one that has to have a new light installed."

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Cook did an excellent job! This was a very large job (for us at least) and required a lot of planning and work.

• - Extended kitchen, adding approximately 220 SF. This required a special beam to span the new opening.

• - Addition of new laundry room. Approximately 100 SF.

• - Project included

  •     - New slabs, cutting into existing slabs, and new walkways outside the house.

  •     - Lots of electrical work; moving existing lines and adding new ones.

  •     - Lots of plumbing work; re-routing existing plumbing, installing new drain lines and pipes for laundry room.

  •     - Relocating the existing AC unit and installing a new one for the expanded kitchen.

  •     - Modifying the patio to blend with the new addition.

  •     - Designing a beam that could span the opening that we wanted to create.

  •     - Selection of cabinets, granite, and lighting for the project.

  •     - New windows, doors, and appliances.

• - Project took 13 weeks to complete.

We came to Cook with a fairly complete plan (blueprints and specs) of what we wanted done. They did not just take the plans and ?run with them?, they took the time to review them and talk with us about what we wanted to accomplish and what our needs were. This allowed them to fully understand the project and to offer many improvements to the layout and design of the remodel. They were conscious of our budget and upfront (and accurate) with their estimates of what items/features would cost. At the end of the process we had a design that was perfect for us and within our budget. 

Pre - Construction

• - Cook is very organized. Before construction started, I was given an outline of what was going to be done and when. This is a rough outline and things change throughout the project but it shows that they are ?thinking things through? and planning ahead.

• - They also went over with me what to expect in regards to noise, dust control, etc. and discussed with me what my expectations were in regards to communication and access to the job site for their crews.

• - Construction began on the scheduled date and they were able to complete the job ahead of schedule.

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• Construction

• - Process went well. My construction manager did a great job of informing me what was happening for a given day/week and was readily available to answer questions or to address problems.

• - Remodeling projects always have challenges. You never know exactly what you are dealing with until you open up the walls. Cook has a lot of experience with remodeling, and they do a great job of minimizing issues, but problems do arise. Cook is prepared for this and quickly evaluates the  situation and comes up with a solution. Some of the items that came up for me were; walls not framed properly and plumbing that was done improperly during the original construction of the home. These were all handled efficiently and Cook kept the project moving forward.

• - The Cook employees and the Sub-Contractors that Cook uses were always polite, professional, and helpful. The jobsite was kept organized and clean throughout the project.

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• Finish work
  
  - The final stages can be the most challenging; getting all of the fixtures, outlets, countertops, and cabinets all installed properly takes a lot of time and attention to detail.

• - There were some small challenges with the cabinets and faucets but again, Cook was right there to fix them and get the job done right.

• - Everything was installed properly and professionally and looks great.

  •     - The trim work on the cabinets is perfect; crown molding cuts all align, nail holes filled, doors aligned properly, etc.

  •     - All of the outlets are properly aligned, flush, and level.

  •     - Plumbing fixtures and R/O system working with no leaks or drips.

  •     - Existing drywall was patched, textured, and blends seamlessly with the existing walls.

  

We are very pleased with the quality of the work done by Cook! Remodeling is always hectic and stressful but Cook did a great job of minimizing the stresses and getting the job done. I would definitely use them again!

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