Get matched with top smart home system install or service pros in Maryville, TN

"HVAC Technician (Corbin Gerade) very knowledgable and thorough in hs communication while performing service. Very pleasant and easy to work with-would highly recommend him and GoHero Home Services."

"The system came pre set to our needs with all relevent information. The installation was painless and the system was ready in a matter of minutes. We tested the system for a few days and we are all set."

"Perfect! Easiest transaction and installation ever! I have had 2 previous home monitoring systems/companies and Vitex is by far one of the easiest and reliable to work with. The product exceeds that of the others I have had and the technology just keeps improving."

"Great customer service. Technician knowledgeable, polite, arrived on time, and added what I wanted."

"SafeMart was the only company I found that was willing to work with my existing system and pay less than half as I was with ADT for monitoring. There was some self installation involved but if you're willing to get your hands a little dirty and a 30 minute phone call, there is no better option. Great customer service, great price, and a short term agreement."

"We have two systems -- one in our house and one in our shop. Pros: - Relatively easy to install (Would be a "piece of cake" to install if the manual was a little more helpful...) The test mode is very helpful. - Excellent, responsive customer service. - No monitoring contracts and there are two levels of monitoring to fit your budget and/or circumstances. For example, you can start with the more expensive interactive monitoring that provides access to the app and web site and then switch to the less expensive non-interactive monitoring once you are comfortable with the system, or you can go with the interactive monitoring during seasons when you are traveling more and go with the non-interactive monitoring when you are not traveling as much. Both options include 24x7 central monitoring and police dispatch. If you really need to cut expenses, you can choose to go with an outdoor siren to alert your neighbors and skip the central monitoring and dispatch altogether; it's riskier but it beats not having a system at all. - You can take the system with you if you move. - Reasonable price; this cost 1/3 the price of what a local, non-contract alarm company quoted for a less-complete system, which left us enough money to buy cameras too. My impression is that the Simplisafe components are every bit as good and full-featured as what the other company was offering. - Everything seems quite reliable now that we have the base station properly located. - Great peace of mind. - The system is easily extensible over time (which we have done). - App/notifications: It's really nice to be able to activate the alarm from most anywhere using the phone app if we happen to forget when leaving. We also like that we can check the app to verify the status and check events while we're traveling, and know that we will get notifications if something happens. You can choose to be notified of alarms and/or alerts (i.e., changes in system status such as someone disarming the system using the keypad). - I like that the sensors' communications do not depend on power or wifi. The local company that wanted 3x as much money used wifi, which makes it dependent on *both* power *and* cable (or other) wifi service, which in our area go down infrequently, but more often than cell service. With Simplisafe, there is battery backup and even if a construction crew takes out your cable service or fiber optic lines, you won't lose your security system. - If you combine Simplisafe's cell-based sensors with wifi-based cameras (with motion sensor notification), you'll have "defense in depth" (to borrow a cybersecurity phrase) that makes the system harder to defeat since some part of the system will still be active even if your cell service or wifi or power goes down. - I like that you can have (and change) multiple PINs that you can assign to each maid, pet sitter, friend, or family member who is checking on your house while you're gone, which adds accountability and verifiability; you know they've been there, and they'll know you know they've been there. Trust but verify... - The base station uses T-Mobile by default, but you can ask for a Verizon base station if Verizon has a stronger signal in your area. Cons: - The placement of the base station for optimum communication can be a bit tricky. - The user's manual is too simplistic. It's clear that they want to make it easy and not scary, but there should be a link to more complete information so customers can choose to be more fully informed and get answers without having to call. For example, there are more considerations for proper placement of the base station than are listed in the manual and you only find out about them if you call when you have problems. Another example, if I recall correctly, is that the manual gave the arc (degrees) within which the motion sensor would work, but did not state the distance or the fact that there is a high, medium, low sensitivity switch under the battery. Also, the manual says that the door entry sensors can go "anywhere" so long as the magnet is properly aligned with it and is within a certain distance of the sensor, but they don't warn you to keep in mind that the cover only slides off one way to change the battery and I unfortunately, placed one in a corner before seeing the small, light blue, hard-to-read symbol indicating the battery cover direction because I was focused on the lines that the magnet had to stay within since that was the only thing the manual called attention to. It also turns out that the entry sensors work best when placed along the vertical edge of a swinging door so that the entire magnet moves away from the sensor at the same rate, rather than in an arc which occurs if you place it at the top edge of a swinging door. That was not discussed anywhere either. - Some customer service agents have been less informed than others, but most have been very good. - We had to purchase a 2nd base station for our shop, which means that we have to pay 2x the monitoring fee each month. The local company that we got a bid from would have covered both the house and the shop with one monitoring fee."

"The service went very well. One technician came out and completed the installation a couple hours. He was very helpful and informed me of some better items to use. He upgraded my window system and was a nice guy. My only complaint is that he was rushed to get to the next installation and was not able to take as much time as I wanted to explain the system. He just gave me a quick review. I had no problem contacting the company or scheduling the service."

"Did an online request for explanation and estimate of services. I liked what I heard so I scheduled a time for installation. The job planner was very easy to work with and we scheduloed a time that was convenient for me. On installation date, the service representative (Neal) called to tell me that he would be at my home in two hours. He called again in one hour and said he would be at my home in 30 minutes. He was there in 30 minutes, Did complete installation and everything went smoothly, he was very efficient. After installation the representative (Neal) went over how the system operates, then he went over and over it again until I was comfortable with everything. I am very pleased with ADT Security Services and I have recommended them to friends that have also hired them. Also,the price quoted is right-on, exactly as advertised - no hidden fees. Another Note: ADT Security Services is nation-wide but their home office is in Knoxville, TN."

"Took a long time to get an appointment going and many contacts, some confusion. Once the tech and I connected I received very thorough and efficient service. After only one contact, I am impressed and hope that throughout my annual subscription I will continue to receive the same quality service."

FES Security is a family owned and operated business with over 35 years in the electrical and security business. We added Security Alarms Limited in 2002 to add to our expertise in the security division. Rest assured in choosing FES Security for your Security, Fire and Personal Emergency Monitoring. It is our promise to you our customer that we will never sell your monitoring service to an outside company. We want to personally assure our customers receive the level of care we strive for and being able to handle your monitoring account in house is the only way we can make certain that you our customer can receive this level of quality. We offer 24-hour phone service where you will always speak to a real person, never a machine. All of our technicians are certified, insured, and covered by workmans compensation. Please don't hesitate to inquire about us. We look forward to meeting and working with you. If you have any questions that we may answer don't hesitate to give us a call at (865) 984-8939.