Get matched with top tankless water heater repair pros in Mascoutah, IL

"Jacob thoroughly looked over everything; water lines, gas line, igniter, gas valve, connections, etc.. He took the time to make sure everything was working properly and even educated me on a few things I didn't know."

"By February 2012, less than a year after installation, I begin to have problems. So I called Mt Everest, and they come and fix things here and there, and I don't think much of it because other than the inconvenience of occasionally being too hot, it's not costing me too much money. =) Here are some of the receipts I could find... Mt. Everest - 2/16/12 - $194.12 Mt. Everest - 2/17/12 - $0.00 Mt. Everest - 2/18/12 - $0.00 --new company name-- Tiger - 1/22/13 - $210.00 (Became Club Member) Tiger - 8/16/13 - $0.00 Tiger - 5/16/14 - $0.00 (Waived/Warranty) Fast forward to October 2015, a little over four years after installation, I have a coolant leak somewhere that can't seem to get fixed, and Tiger has to keep recharging my "closed" system... the only difference is now I have to start paying for this service. (I guess Freon is expensive.) I start to panic because my family is undergoing financial hardships, and whatever money I once had went toward the air conditioner I purchased four years earlier. Thankfully, Tiger works with me on this, and I am grateful. However, they warn me that I will need to have the evaporator coils (???) changed out. EEEK! At this point, I am already $10,000 (plus) into this system, it is only four years old, and it is having major problems. Again, I have no money left, so I'm talking to lawyers, because from what I can understand from Tiger, it's a manufacturing defect, and now I have to pay Tiger tons of money (that I don't have) to fix something that shouldn't even be broken yet. (Warrenty still covered parts, but not labor.) Thankfully, Tiger comes through for me and I refrain from possibly taking legal action against manufacturers. On October 23rd, 2015, the coil gets swapped out. The technician thinks there might still be a leak somewhere, but nothing really comes of it. The parts are covered under warranty, Tiger is kind enough to waive the fee for labor. * * * * * The above gives Tiger five stars. I seriously had no money to pay them. I would have had to get a loan from somewhere. ...but... It is now July 18th, 2016, not even a year has passed since the installation of a new coil, and it is 74* in my house... I have the thermostat set at 70*. The temp coming out of the vents is around 68* - according to my meat thermostat. I have called Tiger, and we have an appointment for tomorrow. I fear that Tiger is going to tell me that I will need a recharged -- or new coils -- and I will have to pay them for service with money I still don't have. I'm praying everything still falls under a warranty. Pray for me, you all. I'll come update after my appointment and let you all know how it went. <3"

"Made second trip to stop water leak. 2 new toilets and leak from pipe behind wall to sink fixed by replacing pipe that was leaking. No more leaks! I am a happy camper! Would use them again and would recommend them."

"I contacted several plumbers this day and Mr. Craig was the only one that returned my call. Once I told him the problem he told me a time and a price and he was there to fix the problem. I really appreciated the fact that he was on time and very professional. I would definitely be using this company again."

"I HAD NOT EVEN GOTTEN OFF THE INTERNET BEFORE THEY CALLED ME TO SET UP AN APPOINTMENT. I RECEIVED AN APPOINTMENT THAT WAS GOOD FOR ME AND THEY WERE AT MY HOUSE AT THE TIME THEY SAID THEY WOULD BE. THEY HAD THE PART I NEEDED WITH THEM AND REPAIRED MY HOT WATER HEATER VERY QUICKLY AND FOR A REASONABLE AMOUNT. I WAS VERY HAPPY WITH THE EXPERIENCE."

"The electrician was running a little late and called to inform me.  He was very courteous and knowledgeable, and addressed all our concerns."

"It went well under the circumstances. I found out that day, that my water had been turned off without my knowledge by America Water, which made it impossible to hose down and clean the outdoors unit. They did their part so I was satisfied. It would have been outstanding if they were willing to come back out to complete the cleaning when water was turned back on, for a perhaps half the price ($49.99). They would only come back out for $89.99."

"We signed contract on 4/15/2013 and were told by salesman that jobs were approximately 4 to 6 weeks out.  The night we signed the contract, ask for a floor sample to be sent to me so I could pick out counter top and paint.  The salesman also said that this product would never mold or mildew, especially the joints, because their product was formulated for heavy moisture areas. (Later found out that is NOT true, from another customer.  Salesman also stated that we wouldn't probably hear anything for a couple of weeks, then we would get a phone call to set everything up.
By May 15, I had repeated tried to contact salesman, via phone and email as to why no one had contacted me to set up install and why flooring sample was not sent.  Salesman never returned any phone calls and then only via email did I receive any response.  Each time with an excuse as to why nothing was happening.  FINALLY received flooring sample (a index card size on June 3rd), followed by a phone call on June 5th, from someone at the Rebath office asking if they could come do the tear out on June 7th, with drywall repair on the 8th and install on the 10th and 11th.  I stated it was a little short notice and was told if I didn't take that date then it would possible be another 3 to 4 weeks out.  So wanting to get the bath done--since they had half of my money (3,600.00), I along with my husband agreed.
When I arrived home on the 7th, from work, which was around 2:30.  It was a fairly hot day---the front door to my home was standing open.  No one was going in or out and the tear out guy was in bathroom, with very little work done.  Because of the soffit work--we ask him to save the insulation so it could be placed back into attic, he did so.  Tear out man was in home till late in the evening--not something you want to happen due to most people have to work the next day.  He kept leaving front door open, all the while the air conditioner was running to keep up!  It was our understanding that all the old dry wall would be tore out, but that gentleman said that because it was not spelled out on contract that he couldn't do it and if we wanted him too, that would be a work change order, which would cost us more.  (ONCE AGAIN--was told something different from salesman, and this was not our first construction project!).  He also left a mess on the floor from the removal of the old tile--my husband had to get the shop vac out to get up the debrie!
The drywaller's arrived on the 8th--there was texture on the old drywall.  We asked installers if they were going to match the new drywall with the old by putting on texture, since all tear out was not done.  They said no, but could do it for a $100 more money.  We didn't agree to it because I refused to be nickeled and dimed!  They finished their work quickly, putting on the first coat of mud over taping and stated they would be back on Tuesday (Jun 11th) to sand and put second skim coat on joints.
Installer showed up on Monday, June 10th on time.  YEA!  He was friendly, respectfully of our house and very efficient!  However the tub that my husband and I ordered and thought we would receive--was the wrong size.  A new one was brought out at Rebath's expense.  (Later found out the salesman had wrote down the wrong size!)  The installer was there late into the night on Monday and cleaned up very well when his part was finished.
The drywaller's didn't arrive the next day.  I call Rebath by 4:00pm to find out what happened and they were surprised that they didn't show up and I was asked why I didn't call before 4:00 to see where they were!  How is that suppose to be on the customer.  After a couple of more phone calls between myself and the very nice lady that answers the phone at Rebath, it was arranged that they would come out later that week.
My husband also had to make repeated phone calls to have Rebath to come back out and finish the job.  Because they promise by them was to put your bathroom back and in better shape!.  By Friday of that week--Rebath sent a gentleman out to finish the job--put the door back onto the bathroom and cut it down to fit since the new floor made the toekick stick up too much and the door wouldn't shut.  They also needed to put the baseboards back onto the wall and connect the plumbing up at the sink. 
A two day turn around that is promised by Rebath in their advertisements, turned out to be a week long job--only to be finished and done right after much inspection and phone calls!!!!!!
After a total of 7,200.00 spent, I can only hope their product holds up like they promised!  Leary due to the fact that their promises haven't meant nothing yet!
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"I wanted another AO Smith water heater since I've had luck with them in the past.  The AO Smith water heaters are made in America.  Jeremiah replaced my 19 year old AO Smith with an equivalent model. The job was completed in 1 hour."

"We joined Angies list because we were having a hard time finding a company that could come out in a emergency. After wading through the list of contractors, trying to find one that was available, we called this company. The on call guy answered right away and was very friendly. He was at our door in about two hours and went right to work. (Pretty impressive for 9 at night on a friday.) He figured out that the main sewer line going to the septic tank was clogged. After about a hour of snaking he was able to unclog the pipe. What was really impressive is how well he protected our home from the nasty mess that came out of the pipe. I definitely recommend this company and will use them again for all of our plumbing needs."