Serving McMinnville, TN and surrounding areas
In business since 2007
Credit card accepted
"We used this company before and liked the results, but this time around the quality was not as high. We were told - after we selected our stone - that there would be a long time between measuring and installing, due to a backup of work on their part, as I understood it. Since theirs was the only place we could find this particular stone, we decided to go ahead. It did mean a long delay in finishing our project. Besides that inconvenience there were several issues. First, they forgot to tell us to order braces for the island overhang -- good thing we figured that out on our own. Also, they would only let us use their custom made, expensive braces that would take several weeks to come in. Again, good thing we figured out to order them early enough. Then there was a delay due to trouble getting one of our sinks, which problem they finally explained to us after someone in their shop implied it was our fault for changing one (small) part of the order. Then the vanity counter was cut wrong, and if we hadn't noticed it we had to wonder if they'd have installed it anyway. No one ever apologized for the error. It was our good fortune that there was similar stone in stock (after we had been told they didn't have any more of this type). And the "white" sink we ordered through KSI was definitely not white, and we were told to go find another sink on our own. Which we did, and surprised them with how fast we got one. Makes us wonder why they, who do this all the time, couldn't do as well. When the installers finally came back with the stone cut correctly, and both sinks correct, there seemed to be a "chill" in the air. They were just not very friendly this time around. To the company's credit when I informed them about how this part of the install went, they responded quickly and were appropriately apologetic, explaining the circumstances which had nothing to do with us. We can understand how everybody can have a bad day, but it put a bad tone over finishing the project. The counters looks nice, but the trouble we went through along the way was frustrating. We may be looking for a different company if we do work like this in the future."



































