
Serving Medina, WA and surrounding areas
Approved
In business since 2004
Free estimates
Warranties offered
"When I scheduled the appointment, I said that I had a long list, and wondered about running out of time. I was told that the provider would stay until all the work was finished. I had originally waited two weeks for my scheduled appointment in August, but the scheduled service person had been injured, and I had to wait until that particular person was recovered - the woman who called said there was no backup, that they scheduled individually, and that I had to then wait until I was able to be rebooked. <br /> The service provider was prompt and professional in attitude. I walked through the whole list, and said that I knew it might not all fit in, and identified the most important tasks from my point of view. The provider said "we'll see what we can get done" and decided to start outside and then move inside. He did a great and professional job on the outside lights, but it took over an hour to put up two brackets for a shelf because of where the studs were located. I indicated that nothing heavy was going on it, and so maybe we could use just one stud so that it could be placed well. He insisted on mounting a lightweight shelf into studs only, rather than using drywall anchors, and so now my shelf is very solid but one bracket is at the very end and the other is close to the middle. It looks strange, but I agreed just to get the shelf up and keep moving. <br /> At around that point he announced my time was up , and I told him that several critical items on the list were not done and I needed the medicine cabinet at least mounted. He called his office to get permission for an extra half hour, and did mount the medicine cabinet - however, he had trouble with the studs and the weight, so I have two very visible holes (first attempts) in the back of the cabinet when you open the doors, and the 4 mounting bolts are visibly not aligned. He also left the shelves inside taped to the bottom when he put the doors up, so I had to take the doors off again just to put the shelves in place. I had identified three critical tasks - two of which he said would only take a minute - and he never got to those very quick tasks. He said I needed to schedule another appointment - at a minimum $250 charge. I was billed $110 per hour for 5 hours, which was higher than the per hour price I was quoted, and charged $10 for 10 screws. This seemed a bit out of line to me. <br /> The work completed ranged from great to OK, but I was very disappointed at how long it look and and the lack of prioritization when I clearly indicted what was most important. The hour-long shelf was not high on the list, and the 2 repairs that would take minutes never were done. <br />"





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