Get matched with top wood flooring installation pros in Metamora, MI

"Aside from delays, Rob & his crew were here when they said they would be. They worked through extreme weather they were here. Aside aside HOA, township delays, very thing got done. We love our deck!"

"TLDR: DO NOT HIRE THIS COMPANY! I'm out $12k and have to pay another company to replace the floors Four Seasons destroyed. When I first met with Rob he came to the house I had just purchased and was very confident as he made his way around my house looking at my floors. He explained the type of wood floors the house had and made sure to give me a timeline for how long the job would take. He concretely stated it would take 3 days to complete the work. His confidence gave me confidence that he would do a great job. After receiving the quote for roughly $12,000, we pulled the trigger and hired Four Seasons. We scheduled the work to be done before we moved into the house with the 3-day window Rob stated would take the crew to complete the job. When the crew showed up, they laughed in my face when I told them we were moving in. They said the job would take a week at minimum to complete. I didn't have an option to bump back my move in date as I was moving from across the state and had to move out of our old house. Rob came through and said they will have to do 1 floor first then the other and we'll have to move our furniture around to accommodate. I was annoyed but, it was getting done so, whatever. Once they got our dining room/den sanded down, it was explained to me that the floors were engineered hardwood and they sanded through to the plywood in a few spots. Oops! Rob said "no big deal. We can come back later and replace those few boards." They also never finished reinstalling the shoe molding through roughly 50% of the house. He claimed he would come back "in a couple of weeks to get it finished up." So, I had him come back to replace the boards in the floor and look at the molding in which he said "no, you can't really do that" and said we should just replace the whole floor in that room for "about $4500 to $5000". Understandably, I was p***** but what could I do? Fast forward 6 months and we're in the middle of summer and humidity. With the increase in humidity the parquet floor in the family room buckled in 2 different directions. This floor has been in the house since 1962 and has never buckled. However, when he refinished the floor he said it was "loose and needed tightening." to which he then tightened and glued the ends so it would stay tight. He claimed to have "fixed" the floor. Now it's so tight that it doesn't allow for expansion and contraction. I messaged Rob about this to which he got an attitude and said that it had nothing to do with his work and it was a moisture problem I needed to solve. I let him know this has never happened in the past and he said they I should just contact a different professional. I've had 3 different floor companies all come out and take one look at the floor, shake their head and then apologize for laughing. Every company has let me know how I got screwed in the deal and they the sanding of the engineered wood should never have happened and the "tightening" of the parquet is what ruined the floor. To say that I'm disappointed is the understatement the year. I spent $12k on "refinished" floors that now just have to be completely replaced because Four Seasons came through and essentially destroyed them."

"Our experience with The Carpet Guys was less than impressive. I would not recommend their service. I informed the sub-contractors prior to the start of the job that we just had our hardwood floors refinished a week prior and asked that they cover the floors in the area they were working to protect the floors. They covered some areas, failed to cover the area in front of the staircase and there were several deep scratches because of their careless workmanship. Paint was chipped off the walls on the staircase and there were areas where the seams were visible. There were also a few areas where the carpet was not cut and glued properly. One of the workers was on his cell phone during most of the time he worked, at some point a 2nd crew of workers came and the 1st crew left without notifying us that they were swapping out crews. Lastly, we advised the work crew that they had full access to the use the bathroom on the first floor; one of the worker's used my master bathroom and deposited the used toilet tissue on the floor instead of flushing the tissue. An Install Manager came out and attempted to correct the areas of concern, he did an acceptable job. However, we refused to allow them to repair the hardwood floors, as it would void our warranty with the company. I elevated my concerns to another level of management explaining why I did not want The Carpet Guys to repair the hardwood floors and the cost to repair would be a minimum of $450 per hardwood flooring company and his response was, "how do I know my guys damaged your hardwood floors". After I became verbally upset over his insinuation that I was lying he stated he wasn't trying to argue just send him a paid bill. After spending over $8,000 cash for the carpet install, and I told them the hardwood floors were finished a week prior to their job, which we paid almost $7,000 cash for, why would I haggle over less than $500. Never ever would I recommend anyone use this company, save yourself the headache and go with someone else."