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"Excellent. I got an appointment for an inspection 2 days after I called. Pat came out, checked out the breakfast area then went up on the roof.(2 story room with a very steep roof) He carefully inspected the area where the leak may have occurred. He shared that there had been previous work done on it. After a thorough inspection, he concluded that a minor fix done by a friend probably solved the problem and that I should watch for leaks during the next 2 days when 3" of rain was predicted. I did as he recommended and found no evidence of leaking. He told me to call him to let him know how I fared during the storm-leak or no leak. If there was a leak he would come back immediately and rectify the situation. Apparently the minor fix took care of the problem. Then the Christmas present--No Charge for 2 hours of his labor. Wonderful company to work with!"

"Staff was professional, knowledgeable, and did not push upgrades. We’ve used them multiple times since replacing our roof. "

"We just finished a spectacular custom home project in McLean, VA and we are so very grateful to Seth Ballard and his team! If you are considering hiring his firm, look no further. There can be no better architect in the DC/VA/MD area – and his pricing is more than fair. We first picked Seth because we loved his architectural style and heard that he had a reputation for ensuring that his plans are executed with impeccable precision and attention to quality. Also, his references were stellar….without exception, his former clients offered glowing praise for his talent, diligence, and follow-through. And now that we are former clients, we understand why. We always knew we were going to have a gem of a home with Seth at the helm. What we did not fully appreciate at the beginning was his proven ability to help us STAY ON BUDGET and his deep bench of connections with first-rate contractors and subcontractors who were prepared to bend over backward to meet Seth’s exacting standards. Here are just a few highlights from our experience: CONCEPT PHASE: During the initial meetings at our home, Seth went the extra mile to learn all about our lifestyle, future needs, architectural likes/dislikes, and budget. During this stage of the process, he would effortlessly make freehand drawings to help us visualize potential styles and layouts. We ultimately elected to go with a craftsman design, with lots of wood features inside and out. PICKING THE RIGHT PROPERTY: Seth joined us for car rides through the local neighborhoods, helping us to scout out the property that was best suited for our construction plans – free of any potential HOA or permitting snafus. DESIGN: With Seth’s guidance, we iterated on different design options. The design phase was high-tech and highly visual. Lots of 2D and 3D elevations, plus 360-degree videos. At each step, Seth clearly identified the estimated construction cost, and we would make decisions about what to dial-up and what to dial-down. For example, we elected to go with a cheaper asphalt roof (rather than slate), but with a more premium window. There were literally dozens of choices like that, and Seth did a superb job of helping us to make the right trade-offs and to “value engineer” the house. PICKING THE RIGHT CONTRACTOR AND SUBS: One of the things that distinguishes Seth from the competition is that he works closely with a handful of contractors and subcontractors who have already been “pre-screened” for excellence. Seth connected us with a general contractor who was not only honest and diligent, but whose carpentry was truly “artisan grade.” Seth also drew upon a stable of outstanding subcontractors – in areas such as HVAC/plumbing, electrical/lighting, structural engineering, cabinetry, tile, drywall/paint, countertops, hardwood flooring, landscaping, etc. It was perfectly clear that these subs were striving to deliver the highest quality and exemplary service. Why? Because Seth was an important source of repeat business for them. This made them extremely responsive. BUDGETING: Seth developed detailed spreadsheets estimating costs for every aspect of the project, as well as options for “enhancements.” Once we made our choices, he was instrumental in securing a FLAT FEE CONTRACT with the builder (inclusive of subs) for everything we wanted. To provide even more control over the cost, the agreement specified that certain items would be “owner provided, contractor installed.” This meant that, regardless of whether we bought pricey appliances or tile or flooring, it would have no impact of the builder’s fees. To his credit, Seth’s estimates were quite accurate, and the project stayed on budget. ARCHITECT FEES: We negotiated a flat fee for Seth’s architectural services, and got way more than we bargained for. We had no idea Seth would stay so engaged throughout the project -- micromanaging every detail, and even offering interior design suggestions (e.g., stains and paints, cabinet and window designs, furniture layouts, etc.). It became clear that, regardless of how much we had agreed to pay in fees, Seth was “all in,” and was committed to ensuring that the end result was perfection. To be sure, in any large construction project, there will be some hiccups. But this was yet another area where Seth shined. Rather than being indifferent, or pointing the finger at those who were actually at fault, he would step up to “own the problem” and take charge until the issue was resolved. In one such case, he developed a design tweak that saved us money and produced a more beautiful result in the process. We never had to stress too much, because we knew Seth was 100% engaged and we could trust that the final work product would be a treasure of a home. One final thought. While Seth’s tremendous talent is obviously perfect for large custom projects, we have no doubt that he can deliver outstanding value for smaller home renovations too. When we did kitchen/bath renovations in our prior home, we naively thought that a “design-and-build” firm would deliver the best solution. With the benefit of hindsight, we could have done so much better hiring Seth as the independent architect and separately hiring a builder who would be accountable to the architect. The result would have been better quality construction, a better value, and far less stress. So whether you are about to embark on a modest remodel or getting ready to “dream big” with a new custom home, look no further than Ballard Mensua Architecture."

"I don’t think there are enough characters available to explain how badly they lied and misled us. I called with one specific purpose, which I was very clear about. I have stained fascia, and I wanted to know the cause and then have it repaired. The owner and another contractor explained that they would remove the fascia to identify the cause, which could be my gutters. The estimate was based on what was likely the cause, but I was assured multiple times that they would remove the fascia to confirm. so I signed the estimate. They repaired my gutters and left without removing the fascia, which was the sole reason that I contacted them. When I questioned it, they said their estimate didn’t say that, however, we had a clear verbal agreement, which they violated, and offered to do the actual work I wanted from the beginning for $500+ more after I paid $1100 for something that may not have been necessary. I’m filing multiple complaints and citing Unfair, Deceptive, Abusive Acts and Practices (UDAAP)."

"Great!! Very efficient and high quality work. Most reasonably priced of all of the quotes received for the work also."

"Mr. Holden was very accommodating and communicated any changes in scheduled times. The leak was repaired and tested the same day thanks to the hurricane."

"It went perfectly. I called and spoke to the office immediately. They came out the next day on a Sunday prepared to give an estimate and complete the job. Everything is done. They performed quality work with quality products, very professional, clean-cut, honest, efficient, fair price. We are very happy and highly recommend them."

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"I ordered LED lights for my awning at the time of purchase and paid in advance. The lights were not included at a cost of $1700. They will not return my calls."