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"I WAS a paying customer of Taylor Pest Control and maintained a contract for pest services. The technician that serviced my property was the ONLY reason I stayed as long as I did with this company. I am no longer a customer because of the following: Office staff is incompetent, lies and has failed to respond to service requests. Brad Taylor whom I was told was the owner, would rather cover for them instead of provide the services that I paid for. My initial issue was that I signed a contract and it was subsequently lost by office staff and I did not receive service for months until I inquired about why my property has not been sprayed in about six months. Second, after never having a pest issue since purchasing this property in 2018, I had an ant infestation this past Friday and called to request service since I had a contract with them. I left a message at 9am after no one answered the business phone. I called back multiple times throughout the morning because with Easter being on Sunday and family coming to visit, I did not want to spend the holiday with ants crawling all around the house and guests. Finally, later in the day, I get a call from Taylor Pest and was advised that they were closed "since it was a Federal holiday" I was perplexed as I knew this was not true, and advised the caller of such. The story then changed and was then advised that the reason now was because they are a small company and like to treat their staff well. I guess Brad thinks it is more important to give a three day weekend for your employees than to provide services for your customers? I guess you rather your customers jump through phone prompts and leave messages rather than just advising that the business decided to close on a normal workday without notice. Anyway, after getting the runaround from them and the caller not being able to advise whether someone could come out or if I would be charged an additional fee "for emergency service", I decided to go out myself and purchase supplies to get rid of the ants. Yesterday (Monday) morning, I again called about the issue and was advised that Brad would contact me to schedule service. I did not hear him. Today, I called and after again explaining my issues with the office staff, I was eventually left a voicemail advising that I would not receive service until Thursday (a week later) which I felt was ridiculous given the circumstances. I called the office and the phone was answered by the owner (Brad Taylor) who after hearing that being a current and up to date customer with a service contract, I was not satisfied with the timeframe of waiting a week for emergency service. He decided that a contract doesn't matter and said they were no longer going to provide the service that I paid for and to look elsewhere for my pest control needs. Brad Taylor tried to state his reasoning was because of the way I treated his staff; however, if calmly providing feedback to the office staff of a company about their shortfalls and how a company that values their customer should have handled the situation is "wrong" then I don't want to continue service with this company and you probably don't want to be served by them either. I would like to add that I had not talked to the office staff between the time Brad left a voicemail advising that I was on the schedule for Thursday and my calling him to let him know my concern about the wait. So, his rational about the reason for terminating service was a lie. Now I know his office staff get their values."

"I recently had a disappointing experience with GreenPest management company. A sales representative pressured me into signing a one-year contract by stating that he needed to secure one customer that day. Feeling cornered, I agreed to the contract, trusting the sales guy professionalism. However, after the first service, I decided to cancel the service. I was shocked when I was informed that the cancellation fee would be $250, despite having been told initially that the service fee was $100. The customer service agent was rude and he got furious after he heard about cancellation and determined to get 250$ from me. The entire experience has left me feeling deceived and frustrated. I would caution others about the company shady practices and be wary of high-pressure sales tactics. Based on my experience, I cannot recommend GreenPest company and suggest seeking pest control services from a more transparent and customer-friendly provider."