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"My complaints were that in the quoted price, my cover was to be removed, washed, folded up, and put in my garage. I washed it and folded it with my son in law later with no price drop. His son had put the "eyeballs" in the pool on both ends, and directed them in the wrong direction, so I had no circular movement of water. I had to loosen them and redirect them myself. Also, he left in such a hurry, he didn't realize there was a big leak at my sand filter head. I had to have my son in law come a fix that. Safe to say, he would have probably fixed the above had we not been chatting so much. If I had realized all the above, he probably would have rectified them all, even the cover left for me with no difference in price. As a pool pro, talking or not, I think he should have verified all was well before leaving!"