Get matched with top tile, stone, marble clean, grout, polish and maintain service pros in Monroe, MI

"Bill was very friendly and knowledable. He initially talked us through several trouble shooting scenarios and then came out quickly when those things didnâ  t work. He took care of the problem, taught us a few things and cleaned up after himself. Happy to have a working gas fireplace!"

"Things went fine at first. Tyler and assistant showed up promptly, were courteous and seemed capable. They quoted and returned the following day, completing 95% of the job. They used caulk grout to repair shower tile in master bath instead of powder grout I already had, but that wasn't a big deal. Once dried, it looked almost the same. Before leaving Tyler informed a touch up application was recommended and said they'd be back the following day (Friday). Once the caulk dried, it was evident a second layer of caulk was necessary, as there were many gaps in the first coat, leaving an incomplete seal. Water in the gaps would eventually wreck it and it would have to be done again. This is where is where things went south. I didn't hear from Tyler the final day about finishing the job. When trying to reach him, I received a text saying he had a family emergency and would be over as soon as he could. No mention of what day. No problem I figured, things happen. Fast forward to monday and again I had to contact him, with him giving more details of personal issues. I'm a tolerant person and understand unexpected events, but a full week passed then ten days and still no mention of return date or finishing the job. All the while, my household was unable - and currently still unable - to use our master shower, which we normally use daily. Almost two full weeks have now passed and he never came back to complete the job. This is after already being paid! He was not proactive at all in scheduling a completion date, just multiple vague assurances of getting it done sometime. Poor communication. It would've taken all of 15-20 minutes to do, could've stopped by on the way to other jobs, but he didn't make it any kind of priority. This is also after receiving a $50 tip. Insult to injury. I didn't have to do that. I am disappointed in selecting this pro and how this turned out. Having to walk from one side of the home to the other to use the guest bath shower again and again makes me regret hiring him. I need a job done right, and in at least a somewhat timely manner. Family emergencies are one thing, but how about finishing what you started. Left us hanging. I had other bigger jobs I could've hired him for, but after this experience forget it. Now I have to pay another pro to fix his mess. Refund please."

"CREATIVE ALMOST CAUSED OUR HOUSE TO BURN DOWN BECAUSE THEY DON'T LISTEN. We insisted on Ground Fault Circuits because of the obvious safety feature when something overloads. Instead they just installed regular plugs and to no one's surprise, we had an electrical fire in our brand new kitchen a couple weeks later that would have never happened if they had installed all GF as we asked multiple times. We also had to deal with fraudulent billing and extra invoices that were sent to us with no explanation, which we wasted more time disputing. Almost every single contractor was hours late or didn't bother to show. . Two of them asked if they could use our bathroom and both urinated all over the floor. Another two yelled misogynist comments while they blasted music at top volume without even asking if it was okay. Their "Mudder Guy" is the laziest slob I've ever seen. He only worked barely 3 hours a day because in HIS exact words: "I'm not a morning person." He was obviously not a "take responsibility for cleaning up my messes guy" either. He slopped drywall crap all over our house and down every single one of our basement stairs, which took over two weeks for us to clean. US, not him. Another guy knocked down the wrong wall because he refused to look at the remodel plans that were right in front of his face. The same clown threw out our brand new garbage disposal into the garbage (or he took it, I honestly don't know which). City inspections were delayed or failed because of other errors that were made with the cabinet installation. The people that installed the cabinets didn't even install the right components and our inspection failed again. There were so many other mistakes made that I can't even remember them all, and getting anyone at Creative to return a phone call is next to impossible, unless you're ok with a brief text message that doesn't even answer your question (although the owner sure came here fast when he wanted his money). They had our plans in November 2022 and were still trying to get a kitchen remodel finished in spring 2023. Of course if Jerry does bother to respond to this review, he'll respond the same way he did to every one of our concerns: either "that's not my employee" that did that, or "that's a contractor, they don't work for me." He fails to comprehend that customers are not going to remember the names of any of the subcontractors he assigned to do work. His company is the only one that clients will remember."

"The entire team at Epoxy Floors and Painting were professional, on-time, and a pleasure to work with. I would recommend them to anyone. They did what they said they would do, when they were going to do it. We had a new floor within 4 days of my initial call! Doug, Commerce twp. MI."

"Phenomenal work, professional and polite crew! Thanks again"