
Serving Montreal, WI and surrounding areas
In business since 1991
Emergency services offered
Credit card accepted
"The good:
They were polite, neat, and pretty fast in getting to our home for service.
They did the demo and got the dryers going promptly, which probably saved the carpeting - half of the carpet pad was shot and removed. I thought the price had included getting the new padding and reinstalling it after the stuff was dry. The area was pretty small & I didn't think it was going to be a major $ matter to get the carpet reinstalled after the dry - out.
I chose not to go through my homeowner's policy, as I have a high deductible and this was a fairly small job.
The not so good:
Although I appreciate their getting the work done, I feel a little misled. They did do demolition and drying out from flooding, but, they told me later, they do not do reinstallation of anything. There was a delay on their part to pick up the dryers, so, I think we ended up paying extra rental fees for lots of dryers that were running for quite a few extra days. They had said they would pick them up on a Thursday, but, they couldnt get here until Monday of the next week. I got other contractors to quote the drywall, painting and carpet work. Strangely, when they came to pick up the dryers, they offered to do the rebuild work the next day - for an additional fee that was never quoted. It was all kind of awkward. When I told them that I thought their original quote had included replacing the carpet pad, I was told that that was a conversation I had with their boss, not them. I never met their boss, just talked to him on the phone. It was sort of like I was dealing with two different companies.
Anyway, it did all get squared away, but, when I calculated the hours of time spent on the work, the effective hourly rate was pretty high. I would just warn any others to make clear what is, and is not, included in the quoted work. I have no issues with the work that was done, and, I think they were very professional and careful.
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