Get matched with top sump pump repair or replacers in Mount Sterling, IL

"Mike called on Monday morning said he could do it sooner and came right over.  He had to drill out a section under my sink to remove the pipe and the corresponding pipe downstairs.  Quite a section.  He ran out and bought the new pipe and installed it and was gone in a very few hours.  He kept me posted as to what he was doing and I have nothing but nice things to say.  Linda and her Dad have been my plumbers for about 30 years so I only have good things to say about them.  THEY TAKE CARE OF ME!! <br />"

"The person performing the service had to make several trips because one of the "new" parts turned out to be faulty. I found both Complete Protection and their local repair contractor to be both very responsive and totally professional at every stage of the repair process."

"OK, but water was contaminated and no suggestions to improve it"

"Work was completed in less than 2 hours, mess was minimal, and repair seems to be working."

"I was given a window between 1pm and 2pm for an estimate.  The guy showed up almost an hour late.  After determining what was leaking he went to home depot to get the replacement part.  I still had not been given an estimate.   <br /> He gets back and replaces the part maybe 45mins at home depot and 15 mins at my house, then has no idea what to charge me.  Here is where I realize I'm in trouble.  He waits about an hour to talk to his boss and see what the charge would be, so much for getting an estimate before hand.  He finally gets ahold of the guy then tells me its $185.  I asked him if that included the 10% angies list discount listed on angies list and he shrugs and says "uh, I think so", right.   <br /> So basically I feel like a dope for not demanding an estimate before he booked it out to the store, but still that's a little ridiculous.  I won't be using McDonah again. <br /> The work however was fine, he left it in better condition then it was. <br />"

"There was a cave-in at one location outside the foundation where they had put their equipment, and they came quickly to repair it. They did not clean up very well after themselves for the interior work, and they left cracked tile. They have not come back to look at the extra cracks."

"Excellent service, punctuality & workmanship ."

"I used this service on two occasions in remedying the problem. The first time Brandon came out, on time as promised, and replaced the thermocouple. He discussed with me that there was a possibility this may not be the actual cause of the problem and we talked about other options. He encouraged me to call him again if I needed to. After about a day and a half, the unit stopped working again. By this time I had decided that I didn't want to keep guessing whether changing part after part was worth having Brandon come out time and again so I phoned him and asked him to replace the entire unit. The very next day, he was at my house with a new unit and was done with the job in about two hours. I was very happy that I'd found someone who would do as they said they would and got the problem solved. <br />"

"I would recommend that anybody know exactly what they are getting and ask questions about the services they are going to provide and exactly what they are going to do. They need to be clear on what they are going to do and set it up properly. I had a problem there. I wasn't aware of actually everything physically they were doing. They did fix it and apologized. I don't know if I would use them again."

"I feel bad because this was one of the best companies that I have ever dealt with. I think we had 3 different crews and they were all great. Here's my problem and it wouldn't cause me to not recommend them or use them again myself. From the time I signed the contract to the time the work was scheduled the salesman that I worked with either left or was terminated. When the crew got here they didn't seem to know what to do and asked me if I had planned to provide my own sump pump. One of them also told me that if I would just open the vents in my crawlspace it would dry out on it's own. This is against everything they recommend as I was sold on sealing the crawlspace and I'm glad I did. They have a system called and quot;Ice Guerdand quot; where they bury the discharge line from the pump and have a mechanism to keep it from freezing in the winter. The salesman showed me this and I was lead to believe I was getting it. The crew that came told me they would need another 350.00 to do that so instead I have a 12 foot pipe sticking out into my backyard. I expressed my disappointment on the exit survey and received a nice call from Bix telling me they would be back to install it no charge. Of course I was thrilled thinking this was above and beyond what most contractors would do. I was scheduled twice but had to be cancelled because of rain. I sent an e-mail a couple of months ago asking about it but did not receive a reply and I called a month ago and talked to a real nice lady who said someone would call to re-schedule. So far nothing. I'm a bit worried that If I have a warranty problem I'm going to get the same treatment. I even expressed interest in signing a service contract to have a yearly inspection but also did not receive a reply. Again, a good company that did a great job at a reasonable price. I just think maybe they have too much business to keep up with. <br />"