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"I hired Independently Dunn to repair and paint our in-ground pool over a year ago. The process took months and was riddled with broken promises, missed appointments, expensive change orders, and a lot of excuses. They finally finished painting the pool in the early fall. They demanded and were given full payment of $19,000.00. A week later we noticed the paint was cracking and peeling off of the walls and floor of the pool. We contacted them and they returned to inspect the pool. Several conversations later they admitted that they had used the incorrect materials and would need to strip, repair, and repaint the pool. They ordered the materials and time past. After many emails and phone messages they responded and said that it was too late in the year to complete the project. They explained that they needed consecutive warm, dry days to allow the paint to cure properly. That made sense so I agreed to put it off until springtime. I contacted them on May 7th to schedule the repairs. They emailed back that they were too busy with their day to day pool cleaning business and would not be able to get to my pool. I have asked them to at least put me on the schedule and after several emails, they have not responded. I could not be more disappointed with their lack of communication and follow-through. As an elderly, recently widowed woman looking to downsize I am worried that I will not be able to sell with a broken pool. I feel that I have been taken advantage of and obviously cannot refer them for any type of service."