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"I showed Dustin what I wanted done, he looked it over and gave me a rough estimate. He told me a time he would be here to get started but called in advance to let me know they were "tied up" (very nice of him to do that, instead of me guessing what happened). On the new date he gave me (only a couple of days later) they showed up, completed the excavation, built the forms and told me the concrete would be here the next day. Also, they followed the rough drawing, I gave them, very closely. The concrete arrived when they said it would, they completed the pour, did the finishing, actually removed the forms mere hours after the pour, sealed it, cleaned up after themselves and left. Excellent job, looks just as I had envisioned it. Only one complaint... they said they probably won't come back during the winter and shovel the snow off of it every morning. I'm well satisfied."