Get matched with top foundation, basement or crawlspace waterproofing / encapsulation pros in Nebo, NC

"I will start by saying that the work they did waterproofing our basement looks good, and I am hopeful that it has fixed our problem. We've had a good bit of rain recently, and so far, so good. That, of course, is the most important thing. That said, I chose this company, even though they were on the high range of the quotes I received, because I did not mind paying more for a professional experience and great customer service. I was disappointed with this aspect of the experience. The day they were scheduled to begin they never showed up, and I ended up calling them three times that day. The woman in the office was responsive, but she said that they did not know where they were. The next scheduled appointment was for the morning, and they did not end up coming until 2pm, again without any communication. Both instances were due to car issues, but a phone call to keep me updated would have been appreciated to allow me to better plan my day. When they did start the work the crew leader was friendly and appeared to know what he was doing, but he offered little information about the job unless I asked. Prior to the work being done, I also had to keep after the sales representative to put their warranty in writing. Twice he promised to email it to me, and only after contacting him a third time did he send it through. If I had not paid so much (over $11,000) I would have given them another star, but at this price point my expectations were high."

"I don't live near the house I had to have work done on but Advanced Ventilation went in and took care of everything and also kept me informed at all times as to their status and what needed to be done. Hope I don't need their services again but if I do I will call them again. Cory did a great job explaining things and kept me informed."

"B Dry couldn't do this job but recommended someone who could, estimated the price and put me in touch with the workman. Great service. Audrey"

"I have nothing negative to say about the whole process from the initial inspection to the completion of the project. Their quoted price for the project was not the highest or the lowest I had received, but I selected Mount Valley because I never felt pressured to agree to a discounted price valid only for a short period of time, and the solution that they proposed to take care of my crawl space made the most sense to me. The installation crew was efficient and cleaned up any debris. You might found a cheaper company, but pay attention to the specification of the material used and the overall proposed solution. For such a project I got three quotes, and found very comfortable working with Mount Valley Foundation from start to finish."

"System was installed on time as scheduled. Customer service was great, all questions or concerns were addressed. Would recommend the company to anyone with water leaking in basement."

"The team worked diligently and professionally to Waterproof my basement after hurricane Helene caused water to come into my basement. They had to dig down into the foundation, fix the crack and apply waterproofing underneath my patio. While we haven’t had any big time rain since then, it’s been working against any kind of rain happening so far he also guarantees his work which gives peace of mind. They also encapsulated my crawlspace. It looks very professional and well done. It helps keep the humidity down in my crawlspace, and thus and the rest of my house. I would certainly recommend them to anybody who needs waterproofing solutions."

"Workers called to reschedule for later that day and left some trash under the house. Also dirt removed to pour foundation footings was not removed. Repair resolved sinking floor issue."

"We are very glad to have chosen Mike and his crew from Basement Technologies. They were very professional, punctual, honest and considerate on pricing. We will use them again for any future problems that arise and we will recommend them to our friends and family. Our experience was very positive!"

"I pay them $86 a month all year long for all of their services. I had it competitively priced with Scott like the fire-ants, they're competitive. The guy that does all of our services but the mosquito service, Randy St. John, he's the technician that has our route or whatever and he's phenomenal. If I had to say, this is what I want as a consumer out of a pest control company, I couldn't add anything to what Randy does for us. He'd shoot a text to my wife when its time for our quarterly pest control. He doesn't call, he just use your free text, he schedules it with her. He's super nice. He always comes in and chit-chat to make sure we have no problem and then he just goes about his day. He does his stuff. He's usually here for about a half hour and super friendly. We had some ants in our kitchen, we have gone out of town for a few days and we haven't cleaned the kitchen out as well as we probably should have, no one was here. We came back, there were some ants in our kitchen, not a big deal, it was just a line of ants to some foods. We got home at 11 o'clock at night, I text Randy not thinking he would answer, just thinking he would see it in the morning. He saw it, I'll be there before 10 a.m. and he was here before 10 a.m. in the morning. Less than 10 hours from when I text him. I texted him in the middle of the night. He was here, killed the ants, came back later that day because the stuff he put in to kill the ants, he has to clean back-up. He came back later that day, cleaned it all up and was gone. He was apologetic that happened and he didn't do anything, we did it. We've had them for five years and we got a different technician one time. It was by design that they let us know that was going to happen. Every 24 months they rotate the technician just to let another technician see the other technician's route. I just shot Randy a text, I think I have something in my attic making a noise. I used them a few years ago, we have bats on the eaves of the house and they did a great job. I think I have a squirrel or something in my attic. He's great and funny. He's been in the pest removal business forever and he knew more about bats than I would ever care to know about bats. I've worked with large corporations before and we've tried to go with cheaper vendors to do things like pest control, the level of professionalism is different. I mean they always show up in a branded clean truck. They always have on clean using, always looking very sharp and they just always look impressive. When you think about it, they kill bugs but they're always professional and clean. Its just a good service."

"Excellent customer service. The guys did a great job getting stains out of our carpet!"