Get matched with top foundation drainage installers and replacers in New Milford, PA

"The employees that arrived to do the work were good workers. They were either unaware of the contracted work or mislead. They were not going to install the J Channel per the service agreement, and they had planned to backfill the ditch with the earth they had removed. The contract called for the ditch to be filled to surface with gravel. The installers called the office and explained that a J Channel was agreed on and someone from the office delivered it to satisfy my request. They were going to install the J Channel in segments vs one solid piece across the length of the ditch. I told them the segment seems would allow the water to get thru the J Channel and weep thru our foundation once more. They did the work as I requested but had I not been there or had I been a customer that did not know any better, this job would not have been done correctly or as agreed upon in the contract."

"Good overall experience, knowledgeable team. Installed pump and interior basement drainage."

At Highlander Waterproofing & Foundation Repair, we are the area's trusted experts specializing in basement and crawlspace waterproofing and encapsulation, along with foundation repair services for bowing and buckling walls, floor and wall cracks, and full foundation rebuilds to name a few. When you contact Highlander for a free inspection, you are choosing a BBB A+ Accredited, two-time Torch Award for Ethics Winner, with our most recent years 2021, 2022!

"In response to my initial email inquiry, Eric, the owner, came to the house and we discussed all of the issues and how they would deal with them. He took measurements and pictures and was very professional, polite and encouraging. Within a few days he emailed me a very precise and detailed proposal outlining all three jobs and the estimated cost. I immediately accepted. Adam came to the house and took some more measurements and pictures and said the work would begin the following week and take three days. The required permits were taken care of right away. As scheduled, Paul (the onsite foreman), Lloyd and TJ showed up and began to work. Braces were installed against the basement wall after the cracks were repaired. On the exterior a French drain was put in along the side of the house extending to the ditch out front. The old walkout was excavated and a new permentry door was installed. The work went as planned with no problems and was finished in three days. All debris was taken care of and they cleaned up when they were through. All of my questions and concerns were answered. Adam followed up the day after the work was completed to see if I was satisfied and to answer any additional questions. I also must give kudos to Cynthia, the office manager, who made the paperwork and payment process smooth and effortless. The quality of the work and the quality of the employees is just exceptional.
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We take great pride in our experience, expertise, quality and customer service that we provide to meet every consumer's needs.\nIt is our mission to provide excellent customer service from start to completion of a project.\nTo understand the needs and expectations of our customers, we take great care to work and communicate with every customer in a personal and professional manner.\nOur reputation is based on service, safety and quality, regardless of how large or small the job.\n

"It has now been a year since we had the waterproofing of our basement waterproofed. I waited this long because with this type of repair I believe you have to wait and see if it did what it was supposed to do. Of course we have had a very dry summer but we have had several heavy rains when it did rain. Please note that the customer service is rated very low: this is only because I have no idea what it is like and no reflection on the actual company in that respect. So hear is what I think: First and for most our basement has stayed dry. However, we had a footer that they replaced all around the base of the walls. We did everything we were told to do and yet there are still numerous cracks in it. My concern is that these cracks will allow the concrete to break. We paid $20000.00 for this fix and now have cracks. Was it worth it? Well we are dry so that's good, but for the money I am very disappointed to see all the cracks! This survey gave me no way to give the answer for post work so all I can go on is pre. The flaw in this is that I can only comment on when they were trying to sell the product to me. I found the salesmen was somewhat arrogant and pushy. We went with this company because we only had 1 other prospect (who we would have gone with, by the way, but despite what the salesman from Mid Atlantic would have you believe, offered the same warranty but wasn't able to get to us in time and we needed the work done)."

We have 15+ years of experience. A wet basement is terrible for your health and the health of your home. Today’s technology makes it easier than ever to turn a problem area into a prosperous area. It doesn’t have to cost an arm and a leg. I’m a contractor who will do the same job for a lot less than the other guys. Save a ton of money on your Brand New Basement.

"they went the extra mile... for my water heater replacement... treated us with respect...and did professional work... very quickly... you will not... go wrong...with this company... thank you... norman r..."

"They do not do the project I need in my front yard. But they recommended me to get in touch with a different type of business."

We pride our company on reliability, great communication, integrity, and quality work. We are experts in our trade and will do our best to keep you as educated as we can on your particular task or project. We look forward to earning your business! Book with us online or feel free to give us a call today!